Call Center Representative II
The MASCO Services Call Center, a subsidiary of Longwood Collective, keeps hospitals, colleges, physicians, and businesses connected to callers 24 hours a day, 7 days a week. We combine the latest technology with professional personalized services, bilingual capabilities, customized plans, and unmatched commitment to quality customer service. Learn more about the MASCO Services Call Center here.
Position Overview:MASCO Services is looking for a Call Center Representative II to join our award-winning team! As an operator for several large hospitals and private medical practices, you will answer calls from the public, determine the caller's needs, and transfer and/or take messages on a computerized system as required. Having a clear and professional speaking voice and providing excellent customer service to all callers are essential components of this position. MASCO Services values an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates passionate about this role with diverse backgrounds and experiences are encouraged to apply. MASCO Services is proud to be an equal-opportunity employer. Essential Responsibilities
- Answer, screen and process incoming centralized attendant, radio-paging, and telephone answering service calls from a diversified customer base.
- Respond to requests for direct dial numbers, department numbers, physician on-call status and department functions
- Take messages for offices to ensure that information is obtained and delivered to the desired customers’ expectations.
- Handle special and priority calls such as medical emergency, code alerts, and a variety of emergency and time-sensitive calls from the public, patients, medical personnel and other MASCO Services customers.
- Process system updates of on-call coverage for hospitals and answering service customers ensuring a high-degree of accuracy and timeliness.
- Maintain confidentiality of client information.
- Adhere to all MASCO policies and procedures, including but not limited to, attendance and promptness.
- High School Diploma or equivalent.
- Four or more years of related experience.
- Minimum typing speed of 40 words per minute.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including rotating weekends and some holidays.
- Professional interpersonal style; ability to interact and work with a diverse range of people.
- Bilingual candidates are strongly encouraged to apply.
Regular full-time employees enjoy a competitive compensation and benefits package including but not limited to:
- Competitive compensation
- Medical, dental, and vision coverage
- Monthly MBTA or parking subsidy
- Paid time off
- Tuition reimbursement/ professional development
- 401(k) plan with generous employer contribution
Recommended Jobs
Brand Director
Brand Director Location Hybrid remote in Boston, MA : Brand Director Location: Boston Massachusetts (a hybrid position) Responsibilities: This position requires an ability to manage, develop, …
Product Manager - Vault CRM Suite
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Program Advocate, Relief
Job Description Job Description Summary: Oversee shelter operations during working hours while maintaining a safe and secure environment. Why Work for SMOC? ~ Paid Time Off: All full-time …
BAW Design/ Development Summer/Fall Co-Op (June - Dec ' 26)
If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high-performance analog semiconductors whose solutions are power…
Staff Python Engineer (Django) at Privy
Staff Python Engineer (Django) at Boston,MA,United States Oct 19, 2025 About the Role We're seeking a hands-on Staff Engineer to provide technical leadership for our Django-based SMS mar…
Physical Therapist (PT) - Physical Therapy
We are seeking a highly skilled and motivated Physical Therapist (PT) with expertise in Physical Therapy. This position is a Locum assignment, offering the opportunity to work in MA for a 5x8 Days sh…
Senior Product Manager, AI & Data Platform
Company Description Who We Are: Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in …
TWO Information Systems Security Engineer (ISSE) - CYBER SECURITY - in Marlborough, MA
TWO Information Systems Security Engineer (ISSE) - CYBER SECURITY - in Marlborough, MA CISSP, Cybersecurity Engineer, Information Security, vulnerability Location: Massachusetts Job Function: Infor…
Full Time Neurology - Epilepsy Job Boston, MA
A reputable academic medical center in Boston with 50 years of history is seeking a Neurologist for the Director of Epileptology.Our team of 700 Providers proudly treats 74,000 patients each year.Our…
Senior Frontend Developer
Senior Frontend Developer Minimum Years of Experience Required: 6+ Years Salary range: $140,000 - $180,000 Authorization to Work: We require candidates to be a Permanent Resident or curr…