Maintenance Technician (Luxury Apartment)

About Us

A Residential is a tech-enabled third-party property management platform formed via the merger of Alfred, RKW, and Quarterra Living. With more than 50,000 units under management across the United States, we are focused on modernizing the property management industry – enhancing urban living by delivering differentiated, community-focused service to a broad range of multifamily assets and owner types.

The Role

The Service Technician supports the Service Supervisor and Community Manager by performing a variety of maintenance tasks that ensure residents enjoy a safe, clean, and well-maintained community. This role responds promptly to service requests, completes repairs, and prepares vacant apartment homes to market-ready condition. The Service Technician helps maintain high-quality living standards that enhance the resident experience and uphold the Company’s quality expectations.

Responsibilities

Maintenance & Repairs

• Complete assigned work orders generated from resident service requests promptly and efficiently.
• Maintain the community by diagnosing issues and performing repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Prepare vacant apartment homes for leasing and move-ins through the make-ready process, including pre-move-out inspections, creating punch lists, scheduling vendors, obtaining supplies, completing maintenance tasks, and inspecting final work.
• Maintain grounds, common areas, and amenities, including trash removal, pressure-washing breezeways and pool areas, general cleaning, and painting curbs and signage.
• Demonstrate professional customer service skills by treating residents and others with respect, addressing resident questions, responding sensitively to complaints, and completing work orders efficiently.

Inventory & Documentation

• Follow procedures for accessing and obtaining materials, supplies, tools, and equipment from the maintenance shop.
• Track inventory usage, return unused items, and notify the maintenance supervisor of re-ordering needs.
• Complete all required documentation accurately and promptly to ensure proper tracking of service requests and maintenance activities.

Quality & Compliance

• Periodically inspect work performed by contractors, vendors, and other service providers to ensure quality standards, scope, and specifications are met.
• Assist in conducting routine and periodic community inspections to identify safety or maintenance concerns, keep the community in good repair, and communicate issues to management.
• Follow established policies and procedures to ensure compliance with regulatory requirements, company standards, and operational processes, reporting violations appropriately.

General Overview of Compensation and Benefits

• We reasonably expect the base compensation offered for this position to range from $26.00 - $28.00 subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g. cost of labor/living, etc.) and operational considerations.
• This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package, including medical, dental, and vision coverage along with a broad range of supplemental benefits including a 401(k) Retirement Plan and more. We also offer paid time off for vacation, sickness, holiday and bereavement

Qualifications

• Minimum 2 years of experience in property management maintenance, including apartments, townhomes, or condominiums.
• EPA Type I and II or Universal Certification for refrigerant recycling (required for Certified Service Technicians).
• Skilled in the safe use, care, and maintenance of hand tools, power tools, equipment, and measuring devices.
• Strong customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and business partners.
• Ability to remain professional and solution-oriented when addressing concerns.
• Basic computer proficiency, including word processing, spreadsheet, and experience with property management systems preferred.

Additional Requirements

• Stay current with industry technology, processes, and standards through internal and external training.
• Comply with company safety and risk-management policies by attending routine safety meetings and completing required OSHA and other safety-related training.
• Provide and maintain personal hand tools, unless prohibited by applicable state laws.
• Valid driver's license with a clean driving record may be required based on the community you are applying for employment. This will be required for the use of company-owned vehicles i.e. utility and golf carts.

Accommodations

We are committed to providing an inclusive and accessible work environment. If you require an accommodation to complete the application process, participate in an interview, or perform the essential functions of this position, please contact our HR contact email [email protected].

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associate. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person