Associate Director - Customer Success

Job Description

Job Description

Associate Director – Customer Success

Job Location - Boston, Massachusetts - United States

Description of work to be performed:

Help customers implement strong and secure machine identity practices, and secure their data in transit with the AppViewX suite of Products. Act as a trusted advisor to customers, aligning AppViewX solutions with their strategic business objectives and security requirements. Lead product onboarding and adoption efforts, driving seamless implementation and early success. Advocate for customer needs within AppViewX, influencing product roadmap decisions and driving continuous improvements. Identify and mitigate risks proactively, monitoring deployment progress, usage trends, and potential adoption barriers. Help organizations future-proof their digital identity strategy, ensuring crypto-agility and readiness for emerging security challenges in CLM, PKI modernization, and Post-Quantum Cryptography (PQC). Conduct technical reviews, demonstrating measurable outcomes, ROI, and strategic value derived from AppViewX solutions. Represent AppViewX at industry events and conferences, staying ahead of cybersecurity and digital identity trends. Develop and execute customer success and implementation plans, ensuring continuous improvement and long-term value realization. Work with customer leadership to identify growth opportunities, optimizing security processes and expanding AppViewX adoption. Collaborate cross-functionally with Sales, Product Management, and Support, addressing challenges and enhancing the customer experience. Monitor customer health metrics and drive retention, ensuring high adoption rates and strong renewal outcomes. Provide strategic guidance on evolving cybersecurity challenges, compliance mandates, and digital identity management. Stay up to date with industry trends and best practices, including CLM, cybersecurity, PKI, Non-Human Identities (NHI), and network security automation. Deliver product demonstrations, technical presentations, and training sessions, offering expert recommendations and best practices.

Qualifications / Requirements:

Bachelor's degree, or foreign degree equivalent, in Information Technology, Engineering (any) or a related field and 11 years of progressively responsible post-Bachelor's degree experience in a related occupation required. The position also requires: 11 years of experience with Network (Routers and Switches), Firewall (Juniper, Cisco) and Load Balancer (F5) Automation; 11 years of experience with Cryptography (SSL certificates and SSH keys); 6 years of experience with DNS, DHCP and IPAM (DDI); 7 years of experience with Certificate Lifecycle Management (CLM) Operations; 7 years of experience with Public Key Infrastructure (PKI); 7 years of experience with Identity and Access Management (IAM), including servers, devices, and Internet of Things (IoT) endpoints; 3 years of experience with Customer Relationship Management (CRM); 3 years of experience with Project and Account Management; 1 year of experience with Post-Quantum Cryptography. Approximately 30% of travel required to customer sites within the US and in Canada to conduct technical validations of the security posture and improve security footprint by protecting machine identities when needed. Telecommuting may be permitted. When not telecommuting, must report/appear into/at AppViewX offices in Boston, MA. $155,520 to $160,000 per year.

AppViewX, Inc. will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background check and drug screen (as applicable).

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