IT Operations Specialist | Philippines
- Manage tasks within the Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deletion, group management, security configurations, and access controls.
- Provide technical support and troubleshooting for end users' hardware and software issues, including laptops, and other peripheral devices.
- Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently, and escalate complex issues to appropriate teams if necessary.
- Assist users with requests related to software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.
- Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
- Perform regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.
- Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources.
- Handle ad hoc tasks, projects, and assignments as assigned by IT management.
- Liaise with external vendors and service providers to coordinate support and troubleshoot issues.
- Any other tasks instructed by the management.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration.
- Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive, and ability to troubleshoot related issues.
- Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
- Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration.
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues independently or by collaborating with relevant teams.
- Strong communication skills, both written and verbal, to effectively assist end users and communicate with vendors.
- Ability to prioritize and multitask in a fast-paced environment, managing multiple requests and projects simultaneously.
- Proactive and self-motivated, with a strong customer service orientation and a willingness to learn and adapt to new technologies.
- Amendable to rotational shift schedule and on-call whenever needed.
Recommended Jobs
Member Services Representative
Job Description Job Description *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be d…
Fill Finish Expert
This is a six-month contract with no benefits. We are seeking an experienced Fill-Finish Expert to support operations within a GMP-regulated cell and gene therapy manufacturing environment. This rol…
Line Cook
Job Description Job Description Benefits/Perks Flexible Scheduling Competitive Compensation Career Advancement Opportunities Job Summary We are seeking a Cook to join the team at…
Process Engineer
Position Summary: We are seeking a Process Engineer to develop and continuously improve our lithography printing processes. This role is critical in realizing the potential of our proprietary scaf…
Surgery Certified Veterinary Technician, VESH
Join Our Surgery Team at Veterinary Emergency & Specialty Hospital (VESH)! Are you a Veterinary Technician wanting an insight on cutting edge technology? No?! Sut-ure self ;) Join the talented Surg…
Sr. Real Estate Accountant - Residential/Multi-Family
Sr. Real Estate Accountant - Residential/Multi-Family We are looking for a Senior Real Estate Accountant to take ownership of financial reporting, compliance, and analysis across a portfolio of re…
Orthodontic Assistant
Job Description Job Description Life is Good at the Cape - We have an immediate part-time opening for an Orthodontic Assistant at our Hyannis and Orleans, MA locations. As an Orthodontic Assist…
HVAC Sales Representative
HVAC Sales Specialist Position Type This is a full-time sales exempt position. On target performers will make $150k+ This is a remote position traveling directly to customer homes from a home…
Credit Solutions Advisor - Peabody
Credit Solutions Advisor II At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we ru…
Senior Product Manager
About Robin: Robin is the leading hybrid workplace experience platform . Since 2014, we’ve empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences…