R&D- Senior DevOps Engineer Hybrid

FundGuard is a global FinTech firm with offices in Boston, London, Tel Aviv, NYC and Toronto. Our primary customers are global custody banks, asset servicers and institutional asset managers. We are driving the future of AI-driven investment accounting SaaS! In fact, we were recently named to CB Insights’ List of the 100 Most Innovative Fintech Startups and Forbes’ list of best startup employers.

As a Senior DevOps Engineer, you will be responsible for monitoring, troubleshooting, supporting ongoing development efforts, and improving the company's production services.

KEY RESPONSIBILITIES: 

· Analyze customer problems, identify root causes, and prioritize and dispatch support flow (including escalation management)

· Take full ownership of Production service including deploying new releases/hotfixes to production and monitoring

· Handle technical escalations, troubleshooting, and resolving complex technical issues beyond Tier 1 level support

· Triage bugs, quickly identifying and prioritizing bugs, and working with developers to resolve them

· Maintain comprehensive product and support process knowledge

· Support customer integration and 3rd party tools

· Monitor the performance of the organization’s technology infrastructure

· Automate tasks and processes related to software delivery (Pipelines)

· Ensure compliance with industry regulations

· Collaborate effectively with other teams within the organization (R&D, CS, Tier1)

· Experience in supporting SaaS applications as DevOps or TechOps support

· Experience with DevOps tools and technologies -

· 3y Proven experience with Kubernetes & Dockers

· 3y Proven experience with AWS/Azure in a production environment experience in scripting language (Bash / Python)

· Experience with databases, such as Kafka, Spark, Cassandra, ElasticSearch, and Redis

· Extensive experience with CI systems (AzureDevops advantage) and Git

· Experience with at least 1 IaC language such as AWS CDK, Cloudformation, Azure BiCep

· Experience with CI/CD pipeline automation

· Demonstrated ability to adapt, context switch and cope with operational challenges.

· Being result-driven, demonstrating problem-solving abilities and analytical skills

· Minimum 3 days a week onsite in our Boston office in Dedham- no permanent remote- must be living within a commutable area to Dedham, Massachusetts

· Ability to work in an on-call environment

· Permanent U.S. work authorization is required

· Periodic travel abroad