Scientific support specialist

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Abcam , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Progress happens together

At Abcam, we believe the scientific community goes further, faster when we go there together. That’s why we work with life scientists to provide biological reagents and solutions that enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases and metabolic disorders. Our talented team of over 1,400 colleagues worldwide is our greatest asset. By applying our expertise and pushing boundaries, together we strive to better serve our customers, strengthen our impact across our industry, and ultimately our positive impact on society.

Learn about the Danaher Business System which makes everything possible.

The Scientific Support Specialist is responsible for providing researchers with best-in-class pre- and post-sales product support for our antibody-based research solutions that drives revenue growth through relationship building and lead generation. The role directly supports researchers supplying technical information, assisting in experimental design and optimization, and product recommendation.

This position reports to the Scientific Support Manager in the Scientific Support team, located in Waltham MA, and will be ONSITE five days a week.

NOTE: This is an ONSITE position. Candidates not willing or able to relocate to the Waltham, MA area need not apply.

In This Role, You Will Have The Opportunity To

• Help customers with product recommendations, experiment optimization, and complaint troubleshooting via chat, email, and phone to deliver the best customer outcomes with high commercial awareness, recognizing sales opportunities and leads.
• Collaborate with Sales, Product Managers and R&D to deliver technical talks and meet with customers, understanding customer needs and requirements to recommend suitable solutions and products, and educate researchers on the use of Abcam products in antibody-based applications.
• Gather customer insights regarding new scientific trends and product needs to help expand Abcam's product portfolio.
• Stay up-to-date on new products, applications, and techniques through webinars and trainings.
• Continually think of, suggest, and help implement process improvements to enhance product quality and customer experience
  
  

The Essential Requirements Of The Job Include

• Master's degree in a life sciences field
• 2+ years additional laboratory research experience using antibodies and related reagents in at least one antibody-based application (WB, IHC, ICC, Flow Cytometry, ELISA, IP, ChIP, any multiplex assays)
  
  

Travel Requirements

• This position requires up to 20% flying and/or driving travel, which may potentially include overnight stays.
  
  

It would be a plus if you also possess previous experience in:

• PhD in life sciences field with laboratory research experience using antibodies and related reagents in antibody-based applications
• Experience teaching or supervising staff or students
• This role supports LATAM customers - Spanish proficiency is a plus
  
  

Abcam, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Check out our benefits at Danaher Benefits Info.

This job is eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].