Magnetic coordinator

The Engarce TMS Coordinator will serve as a patient advocate, guiding patients through the processes required for obtaining treatment. Key responsibilities include conducting patient consultations, securing insurance authorizations, providing patient education, and offering ongoing support. The coordinator may also be responsible for scheduling appointments and office administrative tasks. This role requires a detail-oriented, compassionate, and empathetic individual who thrives in a fast-paced environment and excels at multitasking. This position is patient facing and requires a kind caring person who will deliver exceptional service to our patients.

Minimum Qualifications:

· High school diploma, GED

· Two or more years of related experience in a customer service or patient-facing role.

Experience:

· Proficient in Microsoft Office with exposure to data management software

· Medical office and/or health care experience preferred but not required

· Basic knowledge of medical protocols, patient care, HIPAA and relevant confidentiality regulations preferred but not required

Physical Requirements:

· Ability to walk, stand, stoop and bend as required during duties.

· Demonstrate visual and auditory dexterity to effectively interact with office staff, patients, phone communications

Key Attributes and Skills:

· Highly attentive to detail, with strong organization skills with an emphasis on accuracy and precision

· Strong problem-solving and troubleshooting ability to resolve patient concerns or other office challenges.

· Excellent communication skills, verbal and written. Maintaining a professional demeanor.

Key responsibilities:

· Insurance Management - Obtain insurance verification for patients by working with NeuroStar's benefit investigation department or directly communicating with insurance companies.

· Submit and track insurance authorization requests for TMS therapy to ensure that treatments are pre-approved and eligible for reimbursement.

· Collaborate with patients and insurance providers to address coverage issues, including securing required documentation or authorizations to proceed with treatment.

· Additional duties may include negotiation with insurers to secure fair reimbursement rates.

Coordination:

· Coordinate daily patient scheduling, TMS treatment sessions, and follow-up appointments efficiently.

· Prioritize urgent patient needs and manage multiple tasks simultaneously in a fast-paced setting.

· Ensure a smooth workflow by collaborating with medical and office staff to address any urgent patient needs or issues that may arise.

Wanted

Make a difference in patient care

Are you looking for a position that makes you feel like you make a difference? Are you empathetic and motivated? Do you desire to help change people's lives? We use breakthrough technology for the treatment of Major Depressive Disorder (MDD) in adults and adolescents, Obsessive Compulsive Disorder (OCD), and Anxious Depression. We are looking for a detailed oriented, compassionate person to join our team! Health care experience is preferred but not required. However, you must have a strong desire to learn. You will be responsible for educating patients and family about this break though technology and assist them to navigate through insurance to get this life saving treatment. One of the most important skills is communicating with patients and making them feel comfortable and safe during this process.

Please contact….

Engrace Behavioral Health Services

Address: 950 North Main St, Suite 204, Randolph, MA 02368

Phone: 617-203-2009

Email: [email protected]

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)

Work Location: In person