IT Support Analyst

Mondo
Boston, MA

Job Title: IT Support
Location-Type: Onsite (Woodbury, NY or Kansas City, KS)
Start Date: ASAP
Duration: 90-day Contract (option to extend)
Compensation Range: $22/hr – $28/hr

Job Description:
The IT Support Contractor will provide Tier 1 technical support, onboarding assistance, and equipment management for onsite and remote employees in a Windows-based environment.

Day-to-Day Responsibilities:

  • Serve as first point of contact for IT support requests (tickets, email, phone)

  • Troubleshoot hardware, software, and basic network issues

  • Install and configure PCs and laptops in a Windows environment

  • Manage Active Directory user accounts, permissions, and password resets

  • Support onboarding and offboarding processes (equipment setup and returns)

  • Assist with single sign-on (SSO) and access management

  • Track, document, and resolve recurring technical issues

  • Support remote workforce while managing onsite equipment inventory

Requirements:

  • Must-Haves:

    • 1–2 years of help desk or service desk experience (Tier 1 support)

    • Strong PC troubleshooting experience in Windows environments

    • Experience installing and configuring desktops/laptops

    • Basic understanding of networking concepts (TCP/IP, wireless, VLANs)

    • Experience with Active Directory (user setup, permissions, access)

    • Strong communication skills and reliability

  • Nice-to-Haves:

    • Exposure to regulated environments (healthcare, lab, GMP, FDA, GLP)

    • VMware or virtualization experience

    • Microsoft Exchange or advanced Microsoft ecosystem exposure

    • SAN storage or infrastructure exposure

    • Associate degree or technical certification

Posted 2026-02-18

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