Client Success Manager- Mandarin Legal Customer Services
Full job description
This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.
Job Responsibilities
- Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
- Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
- Interacting with clients and handling clients’ queries and complaints in a timely manner.
- Place USCIS service request calls.
- Handle premium processing forms.
- Answer client messages in the case management system (CMS), subject to attorney approval.
- Mail notices to clients as requested.
- Prepare cover letter and mailing duplicate RFE pkg to USCIS.
- Other Admirative duties as assigned.
Requirements
- Mandarin fluency preferred but not required
- BA or MA degree preferred.
- Excellent English writing skills.
- Strong attention to detail.
- Outstanding client service skills.
- A high degree of self-motivation and ability to work independently under tight deadlines.
- Demonstrated professional demeanor.
- Excellent multitasking and time management skills.
Benefits
- Health, HSA, dental, and vision insurance.
- Long-term and short-term disability benefits.
- Optional 401(k) with company matching contributions.
- Paid time off.
- Paid holidays.
Recommended Jobs
Legal Assistant
PSI is seeking a dedicated and organized Legal Assistant to join our growing team in Fall River, MA. This role is perfect for individuals who are eager to support our attorneys in delivering top-notc…
SAH Physical Therapist
SUMMARY: Administers a variety of therapeutic procedures and agents utilized in the short and long term rehabilitation of in and out patients (orthopedic, neurological, pulmonary, cardiac, medical and…
Preschool Soccer Instructor
Preschool Soccer Instructor at Super Soccer Stars - Join us in creating a fun and engaging environment for young athletes! Are you excited to inspire and teach children the fundamentals of soccer …
SY 26-27: Building Sub
SY 26-27: BUILDING SUB MISSION Bridge Boston Charter School is an inclusive and joyful community that combines a dynamic academic and social-emotional learning program with an innovative full-s…
Overnight ICU Veterinary Technician, VESH
Join Our ICU Team at Veterinary Emergency & Specialty Hospital (VESH)! Are you a dedicated Veterinary Technician hungry for excitement and eager to broaden your skill set? Do you yearn for a chan…
Software Engineer II, Mobile
Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell Fusion®, …
Scientific Business Analyst, Analytical Development/Synthetic Route Optimization
TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growi…
Join surveys for Rakuten to earn rewards!
Rakuten is a global leader in ecommerce. Join our vibrant community of survey panelists today and start earning rewards for sharing your opinions. This is a valuable opportunity to voice your though…
SAH Sterile Processing Technician
SUMMARY: Performs with minimal supervision, all activities relating to the sterile processing and inventory management of surgical sets, equipment, medical supplies, endoscopy and linen in support of …
Principal Scientist, Translational PET Imaging
Job Description We are seeking a motivated and experienced Translational PET Imaging Scientist to lead the transition of novel PET radiotracers from late preclinical development into first-in-huma…