Restaurant General Manager

Job Description

Job Description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, and Paramus, NJ. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit for more details.

OVERVIEW

The Level99 team is seeking a Restaurant General Manager who will play an integral part in the Food & Beverage management team. This role works closely with multiple key departments within the operation, including the Events Department, Culinary, and Entertainment departments for the smooth functioning of the Tap Room and Beer Hall, in addition to supporting increased event execution efficiency while elevating and upholding hospitality standards. The role requires an inspirational leader whose primary responsibilities are impactful floor presence in-service, event execution, connecting with guests, maximizing the Taproom & Beer Hall, and contributing to Level99's overall standard of hospitality.

The Restaurant General Manager is passionate about getting the details right, continually improving, meeting guest needs before being asked, and advancing the Level99 brand through our partner relationship with Night Shift Brewing. A successful Restaurant General Manager will be a strong identifier and developer of quality people, a relatable coach, and a disciplined performance manager. They will display honesty and personal integrity that is above reproach, choosing humility over the need to “be right,” and in all things acts as though they are the Owner and Operator of the food & beverage business in their home venue.

RESPONSIBILITIES

• Always seeking to connect with guests, cultivate relationships, and create regulars
• Uphold the standards set by Level99 and Night Shift Kitchen + Tap
• Recruit, hire, train and continually develop a team of hourly and salaried employees
• Drive sales through creative programming opportunities developed with the VP of Food & Beverage, VP of Operations, and VP of Marketing & Strategy
• Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
• Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward on each shift
• Use and maintain all operational systems such as: Toast POS system, OpenTable, Sling, Lever, and others as needed
• Schedule hourly employees within a set area of responsibility, targeting levels that drive sales and achieve guest and team hospitality goals
• Measure performance of hourly team members using metrics set by the organization
• Coach team members on all aspects of hospitality and food and beverage service
• Utilize best practices during the shift to ensure Cost of Goods are maintained within target
• Ensure guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
• Responsible for ensuring events are optimally staffed with individuals that embody Level99’s cultural values
• Seamlessly work with and support food and beverage, events, and entertainment teams
• Other tasks, as assigned

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to be onsite 5 days a week, with an average of 9 hours per day over the course of the year. More may be required seasonally
• Able to work nine hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, and walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Able to work with all management teams to ensure optimal communication
• Ability to work well under pressure in a fast paced, ever changing work environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office and Google Workspace
• Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
• Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Knowledge of a second language, particularly Spanish, a plus
• Minimum 5 years experience working as a manager of people in a high-volume entertainment and/or food & beverage business
• Relevant Education: B.S. in Hospitality Management, or other related degree
• Previous General Manager experience

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.