IT Support Specialist (IT44-4)

POSITION SUMMARY:

TScan Therapeutics is a clinical-stage biotech seeking to revolutionize life-changing therapeutics for patients by identifying novel T cells and epitopes. We are looking for an experienced IT Support Specialist to join our growing IT team. Reporting to the Senior Director of IT and Security, the ideal candidate should have outstanding communication skills, the ability to learn new technologies, and enjoy fast-paced, collaborative, and vibrant startup culture. A team player with a sense of urgency will thrive in this role.

RESPONSIBILITIES:

• Troubleshoot and resolve technical issues for end users
• Support new user setup tasks including, but not limited to, computer, desk, and account setups (using MDT and InTune)
• Assist with keeping IT documentation up to date and accurate
• Provide basic network and server troubleshooting
• Troubleshoot Office 365 programs
• Manage multiple user requests via TScan’s ticketing system

REQUIREMENTS:

• 5+ years of related work experience; biotech experience highly preferred
• Experience with Office 365
• Experience with Microsoft server stack (Active Directory, DNS, DHCP, MDT/WDS, WSUS, etc.)
• Proficiency in desktop troubleshooting and strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Must be flexible to support both TScan locations in Waltham
• A passion for technology and ability to learn
• Excellent communication and interpersonal skills
• Highly organized with immense attention to detail
• IT certificates are a plus, but not required

About TScan:

TScan Therapeutics is a fully integrated, next-generation TCR-T cell therapy company. Founded in 2018, TScan’s platform was developed by Stephen Elledge, Ph.D., and Tomasz Kula, Ph.D., at Brigham and Women’s Hospital and Harvard Medical School. TScan’s transformative platform enables rapid discovery of TCRs and targets for engineered T cell therapy. This technology is extremely versatile and is applicable across multiple therapeutic areas beyond cancers, including autoimmune disorders and infectious diseases.

Do YOU have the anatomy of a TScanner?

Our talented, compassionate, and intelligent team is what makes TScan a Top Place to Work (as ranked by The Boston Globe). Our state-of-the-art offices with over 70,000 square feet of premium lab space, including an internal GMP manufacturing suite, are an environment that supports innovation, camaraderie, and professionalism. We are passionate, fun, flexible, and team oriented. Sound like you? Apply today.

EEO Statement

TScan is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, citizenship status, sexual orientation, gender identity or expression, or any other characteristic identified by federal, state, or local laws where we operate. TScan provides reasonable accommodations to qualified applicants and employees with disabilities. To begin an interactive dialogue with TScan regarding a reasonable accommodation in connection with the hiring process and/or to perform the responsibilities of the position for which the applicant has applied, please contact the recruiter.

Recruitment & Staffing Agencies

TScan Therapeutics does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to TScan Therapeutics or its employees is strictly prohibited unless contacted directly by TScan Therapeutics’ internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of TScan Therapeutics, and TScan Therapeutics will not owe any referral or other fees with respect thereto.