Member Service Assistant

Position Overview

The Member Services Assistant works closely with the Office Manager to keep daily club operations running smoothly. This role assists with billing and A/P data entry, supports membership communication, and plays an active part in planning and executing club dining and social events. This position is ideal for someone who enjoys a blend of administrative work, member interaction, and event support.

Key Responsibilities:

Member Relations & Communication:

• Serve as a warm and professional point of contact for members in person, over the phone, and via email.
• Assist with dining reservations, event registrations, inquiries, and special requests.
• Support new member onboarding and help maintain up-to-date membership records.
• Assist in preparing and distributing club communications, including weekly emails, announcements, and promotional materials.
• Manage routine updates to the clubs member website to ensure accurate, timely communication of events, dining programs, and club information.

Event & Food & Beverage Support:

• Work with the Event Manager and F&B leadership on event coordination and logistics.
• Assist with seating charts, menus, signage, RSVPs, confirmations, and event setup materials.
• Provide day-of-event support including check-in, coordination with service staff, and member assistance.
• Maintain accurate menus, hours, and dining information in the clubs communication systems.

Office & Administrative Support (Supporting the Office Manager):

• Assist the Office Manager with daily office operations and administrative tasks.
• Perform accounts payable and accounts receivable data entry, coding, and invoice processing.
• Help with monthly billing cycles, statement questions, and general accounting support.
• Process incoming/outgoing mail and maintain organized digital and physical filing systems.
• Monitor office supply inventory and assist with vendor coordination as needed.

Qualifications:

• Prior experience in hospitality, customer service, office administration, or event coordination preferred.
• Strong communication and interpersonal skills with a member-service mindset.
• Detail-oriented with excellent organizational and multitasking skills.
• Comfortable with basic accounting tasks, data entry, and Microsoft Office; experience with club management systems (Northstar, Jonas, ClubEssential, etc.) is a plus.
• Team-oriented, positive attitude, and the ability to thrive in a dynamic environment.

Schedule & Compensation:

• Full-time position with primarily weekday hours; some evening/weekend support required for major events.
• Competitive compensation based on experience.
• Benefits may include health insurance, paid time off, 401(k), meals, and club-use perks.

How to Apply

Please submit your résumé and a brief cover letter to Mark Nowosielski, General Manager at [email protected]