Residential Services Director (RSD)

Residential Services Director (RSD)

Victory Human Services, Massachusetts

Position Type: Full-Time | Leadership Role

Department: Operations (DDS)

Reports To: Chief Program Officer

About Victory Human Services

Salary Range: $80,000 - $90,000 (this salary is non-negotiable)

Victory Human Services is a mission-driven nonprofit organization dedicated to supporting individuals with intellectual and developmental disabilities through high-quality residential, community-based, and supportive services.

As part of our Victory 2.0 organizational transformation, we are strengthening leadership, compliance, and operational excellence across the organization. We are seeking a dynamic and experienced leader to serve as Residential Services Director (RSD) and oversee the quality and regulatory compliance of our DDS residential programs.

Position Summary

The Residential Services Director (RSD) provides strategic, operational, and regulatory leadership for Victory Human Services’ residential programs serving individuals with intellectual and developmental disabilities.

The RSD ensures that all residential programs operate in full compliance with regulations established by the Massachusetts Department of Developmental Services while maintaining the highest standards of person-centered care, health and safety, and program quality.

This role provides leadership and supervision to Program Managers and residential teams while supporting the organization’s broader mission of delivering high-quality, compassionate services that promote independence, dignity, and community inclusion.

Key Responsibilities

Program Leadership

• Provide direct supervision and support to Program Managers overseeing residential programs
• Ensure consistent implementation of person-centered support across all residential homes
• Monitor program operations to ensure quality services and safe living environments for individuals served

Regulatory Compliance

• Ensure all residential programs comply with DDS licensing and regulatory requirements
• Prepare programs for licensing reviews, inspections, and regulatory audits
• Monitor incident reporting and ensure timely follow-up on all reportable events

Operational Oversight

Oversee daily operations of residential programs

• Monitor staffing patterns and ensure adequate coverage and supervision
• Support Program Managers in addressing operational challenges and staff performance

Quality Assurance & Program Improvement

• Partner with the Division of Organizational Excellence to support program quality initiatives
• Monitor service documentation, Individual Support Plans (ISPs), and program outcomes
• Support implementation of best practices in developmental disability services

Fiscal Responsibility

Collaborate with Finance to monitor program budgets and expenditures

• Support responsible use of program resources
• Identify opportunities to improve operational efficiency

Leadership & Collaboration

• Participate in organizational leadership meetings and strategic planning initiatives
• Collaborate with People & Culture, Finance, and Compliance teams to support program success
• Foster a professional culture of accountability, respect, and teamwork

Qualifications

Education

• Master’s degree in one of the following preferred:
• Human Services
• Social Work
• Psychology
• Healthcare Administration
• Public Administration

Related field

Bachelor’s degree with significant leadership experience may be considered.

Experience

• Minimum 7 years of experience in developmental disability or human services programs
• Minimum 3–5 years of supervisory or leadership experience overseeing residential or community-based programs
• Strong knowledge of DDS regulations and residential licensing requirements

Required Skills

• Strong leadership and team development abilities
• Excellent written and verbal communication skills
• Strong organizational and problem-solving skills
• Ability to manage multiple programs and priorities simultaneously
• Commitment to person-centered service delivery

Additional Requirements

• Valid Massachusetts driver’s license
• Reliable transportation for site visits
• Successful CORI and background checks
• Ability to travel between residential program locations

Why Join Victory Human Services?

Victory Human Services is entering an exciting new phase of growth and transformation through Victory 2.0, focused on:

• Strengthening leadership
• Enhancing compliance and program quality
• Expanding services for individuals with disabilities
• Building a collaborative and professional workplace culture.

The Residential Services Director will play a critical role in shaping the future of our residential programs and improving the lives of those we serve.

Equal Opportunity Employer

Victory Human Services is an equal opportunity employer committed to fostering an inclusive workplace where diversity is valued and respected.

Application Instructions

Interested candidates should submit:

• Resume
• Cover Letter outlining relevant experience
• Applications will be reviewed on a rolling basis.

Send resume & cover letter to [email protected]

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person