Welcome Center Staff (Part-Time)
- Serve as an ambassador and provide members, volunteers, visitors the highest level of customer service including face to face and phone inquiries.
- Ensure the YMCA character development initiatives of caring, honesty, respect, and responsibility is implemented in the Membership Department.
- Manage all inquiries related to membership including rates, hours of operation and current program schedules.
- Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.
- Provide direct service at the welcome center as scheduled and as needed.
- Assist the Membership Coordinator to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff.
- Perform other duties as assigned by the supervisor.
- Participate in training and other Association initiatives.
- Perform other duties as assigned.
- Requires solid supervisory, organizational, interpersonal, and communication skills.
- At least one-year experience in customer service.
- Must have strong organizational, computer and communication skills.
- Incumbents must possess an extensive understanding of computer systems, accounting procedures and good business practices.
- Must be very organized and be able to create systems for smooth branch operations.
- Strong human relation skills including the ability to establish and maintain a positive work environment with other staff, volunteers and the members.
- Minimum age of 18.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
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