Assistant People & Culture Director - InterContinental Boston
IHG Hotels & Resorts
Boston, MA
JOB OVERVIEW Assist in the management of day-to-day operations and assignments of People & Culture programs such as recruiting/employment, compensation, benefits, workers' compensation, labor and colleague relations, colleague recognition programs, and training for hotel colleagues. Ensure policy compliance, support the Company's initiatives, and promote a positive colleague culture. Maintain confidentiality to the extent possible in all People & Culture-related matters. At InterContinental Hotels & Resorts®, we want our guests to feel special, cosmopolitan and in the know, which means we need you to: Be charming by being approachable, having confidence, and showing respect.
- Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
- Assist in the management of day-to-day operations and assignments of People & Culture staff, plan and organize work, communicate goals, and schedule/assign work. Advise staff of formal policies and procedures, identifying options and resolving issues. Alert management of potentially serious issues.
- Recommend and/or initiate salary, disciplinary, or other staffing/People & Culture-related actions in accordance with company rules and policies. Alert the Director of People & Culture of potentially serious issues.
- Represents the Hotel and IHG as needed at local, regional, and corporate job fairs and recruitment-related events as directed.
- Identify, recruit, and make hiring recommendations for all hotel positions. Assist in the oversight of the maintenance of accurate and up-to-date company files on all colleagues. Ensure that company hiring standards, laws, and applicable regulations are followed in the application, hiring, and selection process.
- Assist in assessing organizational needs, developing aligned people & culture solutions, and implementing strategies in the areas of colleague relations, compensation and benefits, recognition, administration, and Colleague wellness
- Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect, and our Winning Ways
- Assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague feedback
- Assist with and support staff events
- Assist in analyzing data from exit interviews, turnover statistics, absenteeism reports, etc., to identify trends, training needs, supervisory issues, etc., to improve colleague satisfaction and retention.
- Assist in creating, communicating, and implementing programs and events to foster a positive work environment for all colleagues (e.g., all colleague meetings, culture committees, health fairs, etc.).
- Support and administer the colleague satisfaction survey (Colleague Heartbeat) in conjunction with Corporate People & Culture. Assist department managers with developing action plans based on feedback. Assist with feedback sessions.
- Support the Director of People & Culture in administering all other corporate initiatives, such as annual merit process, short-term incentive process, benefit enrollment and communication, wage and hour surveys, etc.
- Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Human Rights, Employment Standards, colleagues' records administration, etc.) Conduct annual HR compliance/standards self-audit, and various external audits.
- Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or Corporate People & Culture to improve P&C policies, procedures, and practices.
- Assists with and/ or conducts investigations related to Grievances, MCAD/ EEOC charges and other forms of colleague-related litigation
- Facilitate effective training and development programs for colleagues. Ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives. Coach managers to create and maintain a work environment with high morale and productivity. Conduct new colleague orientation to familiarize colleagues with Company standards, policies, procedures, rules and other colleague programs.
- Ensure workers' compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel that safety programs are implemented, and that colleagues are motivated to follow safety procedures.
- Submit required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company's position can be legally and effectively represented.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate People & Culture, and Corporate Legal and P&C Shared Services/Hire to Retire.
- Interact with outside contacts, including but not limited to:
- Candidates and applicants - discuss employment opportunities and conduct interviews
- Guests - to ensure their total satisfaction
- Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
- Outside counsel - to seek advice on various issues
- Regulatory agencies - regarding safety and compliance matters
- Union representatives, business agents, shop stewards, etc.
- Other contacts as needed (Professional organizations, community groups, local network)
- In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation. Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements.
- Perform other duties within the broad scope of the position as assigned and may serve as "manager on duty" as required.
- Bachelor's degree in Human Resources, Communications, Hospitality Management, or Business Management,
- Union experience and CBA knowledge required
- 4 years of related training experience or an equivalent combination of education and experience preferred. Previous People & Culture leadership experience required.
- Basic knowledge of Microsoft Computer programs, Word, Excel, PowerPoint, etc., and People & Culture/payroll systems. Oracle HRIS/Payroll systems preferred.
- Professional HR designation (PHR, SPHR, CHRP or other) preferred.
- Must speak fluent English. Other languages (French, Spanish, Tagalog) preferred.
- Carrying or lifting items weighing up to 25 pounds
- Remain stationary for extended periods of time
- Standing and moving around the facility
- Use a keyboard to generate various work-related documents
- Handling objects, files, training materials, and equipment, etc.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with colleagues, vendors, and corporate People & Culture and legal staff.
- Reading and writing abilities are often utilized when completing paperwork and management reports, giving and receiving instructions, and training.
- Problem-solving, reasoning, motivating, organizational, and training abilities are often used.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, are utilized frequently.
- May be required to work nights, weekends, and/or holidays
- Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance
- The salary range for this role is $115,000 - $120,000. This job is also eligible for a bonus pay.
- Matching 401(k) plan
- Paid time off and wellness programs
- Complimentary dry cleaning and employee meals
- Global hotel discounts across IHG's 6,000+ hotels and exclusive access to additional perks
- A supportive and collaborative work environment committed to your personal and professional growth
- Most importantly - the freedom to be yourself and thrive in an environment that celebrates individuality
Posted 2026-04-18
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