Director Field Effectiveness and Capability Enablement

Job Title: Director Field Effectiveness and Capability EnablementLocation: Cambridge, MA or Morristown NJ (Hybrid)Our TeamThe Customer Facing Capabilities (CFC) organization is designed to drive excellence in field operations and commercial execution across Sanofi's North American business. This team supports field teams through capability building, process optimization, and technology enablement — delivering impact across Field Learning & Development, Field Deployment & Incentive Compensation, CRM, Field Reporting & Engagements, Field Sales Analytics, and Change Management.The objective of the Customer Facing Capabilities team is to:Drive standardization and continuous improvement across field operations processesRemove barriers between field-facing functions and accelerate best practice sharingFree up field teams to focus on customer engagement and commercial executionClarify accountabilities for day-to-day field activities and long-term capability improvementRealize efficiencies and economies of scale across North America field operationsAccelerate adoption of next-generation tools and ways of workingOverview:Join the team redefining how Sanofi's field organization operates, learns, and delivers. This Director role sits at the strategic intersection of AI innovation, field capability transformation, and cross-enterprise partnership — serving as a catalyst for future-readiness across Sanofi's North America field organization. You'll challenge conventional ways of working, broker strategic alignment across GTMC and business units, and drive the identification, design, and scaled delivery of AI-powered capabilities that position Sanofi as an industry leader in pharmaceutical commercial operations.This is a role for a strategic thinker and collaborative influencer who can navigate complexity, build coalitions across diverse stakeholders, and translate emerging possibilities into practical, scalable solutions that advance both field performance and organizational readiness for the future of commercial engagement.Job Duties and Responsibilities:1. Strategic Partnership & Future-Readiness Leadership Serve as strategic partner and thought leader across GTMC, business units, Digital, Commercial Operations, and People & Culture — driving alignment on the future vision for field capabilities and challenging existing paradigms on how field teams work, learn, and engageBroker cross-functional collaboration to identify emerging opportunities, surface unmet needs, and co-create innovative solutions that advance field effectiveness and prepare the organization for AI-enabled, data-driven commercial executionChallenge the status quo by bringing forward industry trends, competitive intelligence, and emerging AI/technology capabilities — facilitating strategic conversations that push stakeholders to rethink traditional approaches to field enablement, learning, and performance managementChampion cultural transformation toward future-ready ways of working, building organizational appetite for experimentation, continuous learning, and adoption of next-generation tools and methodologiesDrive thought leadership on AI enablement and field innovation — representing field needs in global transformation programs, influencing enterprise digital roadmaps, and presenting strategic recommendations to senior leadership to secure sponsorship and investmentEstablish strategic partnerships with Digital, AI solution providers, technology vendors, and implementation partners to ensure Sanofi remains at the forefront of commercial innovationMonitor industry trends and best practices in AI for field forces, sales enablement, and commercial operations — translating external insights into actionable recommendations and strategic initiatives2. AI Enablement & Capability Innovation (Strategic Focus)Identify and champion the piloting and scaling of AI-powered tools and solutions that enhance field productivity, insights generation, customer engagement, and decision-making (e.g., next-best-action, AI-assisted coaching, generative AI tools, predictive analytics)Partner with Digital and Customer Engagement Model teams to evaluate emerging AI capabilities and translate them into practical, compliant field applications that drive measurable business outcomesDesign and deliver future-readiness initiatives that prepare field teams for AI-augmented ways of working — from foundational awareness and literacy to advanced application and proficiencyCollaborate with CRM and Field Reporting teams to deploy AI-enhanced analytics, insights, and automation that improve field decision-making and commercial executionDrive enterprise data and cultural transformation toward AI-enabled, data-driven field execution in strong collaboration with Digital Global teams and business unit stakeholdersEstablish governance frameworks and guardrails to ensure responsible, compliant, and ethical use of AI within customer-facing activitiesHelp shape change management and adoption strategies to drive field team readiness, proficiency, and sustained engagement with AI-enabled tools and ways of working3. Program & Initiative Leadership (60%)Lead the design, prioritization, and execution of strategic field effectiveness and transformation initiatives that advance the Customer-Facing Capabilities (CFC) North America roadmap, spanning Field Learning & Development, Incentive Compensation & Deployment, CRM, Field Reporting, and Field Sales AnalyticsOwn program governance, timelines, and risk mitigation across concurrent initiatives, from opportunity identification through scaled deployment — ensuring measurable outcomes and sustainable adoption across the field organizationManage interdependencies and align on roadmaps with cross-functional stakeholders across Commercial Operations, Digital, People & Culture, Hub, US, and Global teams — translating business strategy into actionable, capability-building programsDevelop business cases and ROI frameworks to prioritize capability and technology investments, balancing quick wins with long-term capability building to maximize business impact and demonstrate valueServe as change management lead for major capability rollouts — partnering with the Change Management function to drive adoption, minimize disruption, and embed sustainable new ways of workingManage strategic vendor and technology partners across the field technology ecosystem, ensuring delivery excellence and value realizationCoordinate with Global Customer Facing Capabilities teams to leverage global investments, align on standards, and share best practices across markets4. Field Capability & Performance ExcellenceIdentify capability gaps across the field organization through data analysis, field feedback, stakeholder input, and performance metrics — designing targeted interventions that shift performance and commercial outcomesPartner with Field Sales Analytics to surface high-impact opportunities and translate insights into actionable capability-building initiativesDrive continuous improvement using data and performance signals to refine and iterate on solutions, ensuring sustained impact and relevancePrepare and present transformation progress, risks, and recommendations to senior leadership and key stakeholders in governance forums and steering committeesRequired QualificationsWork Experience:Minimum 7 years' experience in commercial operations, field effectiveness, analytics, or transformation functions within complex, matrixed organizationsProven track record of driving capability transformation and AI/technology adoption programs at scaleDemonstrated success building strategic partnerships and influencing across multiple functions, business units, and organizational levelsChange management expertise and experience leading organizational transformation initiativesMinimum Required Skills:Strategic partnership and influencing skills — ability to build coalitions, broker alignment, and drive collaboration across diverse stakeholders with competing prioritiesVisionary and future-focused mindset — comfort with ambiguity, ability to challenge conventional thinking, and passion for exploring emerging trends and innovative solutionsProven ability to manage multiple high-priority, complex initiatives simultaneously with strong program management disciplineExceptional storytelling and communication skills to articulate vision, build alignment, and drive change across diverse audiencesDeep understanding of field operations including CRM systems, incentive compensation, sales analytics, and field learning & developmentExperience working in a regulated industry environment with strong compliance orientationDemonstrated ability to manage external vendors and technology partners effectivelyTechnical Skills:Technical knowledge of AI applications, sales technology platforms, and emerging capabilities in commercial operationsProficiency with data analytics tools and platforms to support performance reporting and decision-makingFamiliarity with project management and portfolio management toolsEducation:Bachelor's degree in business, life sciences, technology, or equivalent experienceAdvanced degree (MA, MS, MBA, or PhD) preferredPreferred Qualifications:Pharmaceutical or life sciences industry experienceStrong network and deep market awareness of AI innovation in the pharmaceutical and life sciences industryExperience with learning & development, sales operations, or commercial analytics functionsExperience facilitating design-thinking workshops, innovation sprints, or co-creation sessions with cross-functional stakeholdersTrack record of successfully challenging organizational norms and driving adoption of new ways of workingAt Sanofi, we are committed to chasing the miracles of science while building a future-ready organization. This role is central to that mission — empowering our field teams with the AI literacy, tools, and capabilities they need to deliver exceptional outcomes for patients and customers. We believe that by investing in our people and embracing innovation responsibly, we can lead the industry into a new era of intelligent, human-centered field excellence.Sanofi Inc. and its U.S. affiliates are