Conference Center Concierge

Job Description

Job Description

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 120 million meals served and continue to grow rapidly. Powered by technology and a network of 2500+ restaurants, we feed hungry people at work through a platform of food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:
The Conference Center Concierge & Catering Services Associate is responsible for delivering a high-touch hospitality experience within a corporate conference center. This role supports front desk concierge services, meeting and event coordination, and catering execution, ensuring all client interactions and event services are seamless, professional, and aligned with company standards.

Key Responsibilities:

Concierge & Front-of-House Services

• Serve as the first point of contact for conference center guests, providing a welcoming and professional experience
• Manage check-in/check-out processes for meetings and events
• Assist clients with room locations, schedules, and general inquiries
• Provide concierge-level support, anticipating client needs and resolving issues promptly

Conference & Room Coordination

• Support daily conference room operations, ensuring spaces are set up according to client specifications
• Monitor room schedules and coordinate last-minute changes or requests
• Ensure meeting spaces are clean, organized, and fully functional throughout the day

Catering Services Support

• Assist with the setup, execution, and breakdown of catering services for meetings and events
• Ensure proper food presentation, labeling, and timely delivery
• Maintain cleanliness, sanitation, and organization of catering areas and pantries
• Coordinate with kitchen and vendors to ensure accurate and timely service

Event Execution

• Support the execution of meetings and events from start to finish
• Act as on-site support for clients during events, ensuring all needs are met
• Troubleshoot service or logistical issues in real time

Audio-Visual (AV) Support

• Provide basic AV support, including setup of equipment (monitors, microphones, conferencing tools)
• Escalate technical issues to AV specialists when necessary

Inventory & Supplies

• Monitor and restock catering supplies, pantry items, and conference materials
• Assist with receiving and organizing deliveries

Client Service & Communication

• Build positive relationships with clients, vendors, and internal teams
• Communicate effectively with catering, facilities, and conference center teams
• Ensure a consistent, high-quality service experience

Compliance & Standards

• Follow all food safety, sanitation, and workplace safety guidelines
• Maintain adherence to company policies and service standards

Qualifications:

• High school diploma or equivalent required; hospitality or related field preferred
• 1–3 years of experience in hospitality, catering, conference services, or customer service
• Strong interpersonal and communication skills
• Ability to work in a fast-paced, client-facing environment
• Basic knowledge of catering operations and event setup preferred
• Ability to lift up to 30–40 lbs and be on feet for extended periods

Compensation Range:

• $25/hr-$27/hr

Key Competencies:

• Customer service excellence
• Attention to detail and organization
• Problem-solving and adaptability
• Team collaboration
• Professionalism and reliability

Work Environment:

• On-site in a corporate conference center
• Requires flexibility for early mornings, evenings, or high-volume event days
• Combination of front desk, event space, and back-of-house support duties

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