Service Operations Manager - INTL India

Job Description

Job Summary

The Software Asset Management (SAM) Analyst (Contract) will support software licensing and entitlement activities related to a domain and employee migration. This role focuses on license reassignment, entitlement validation, and reporting to ensure continuity of software access during migration activities.

Key Responsibilities

-Reassign and validate software licenses during domain and employee migrations

-Perform manual license updates across multiple vendor portals

-Review, update, and analyze Excel-based licensing and migration reports

-Validate software entitlements before and after migration events

-Support licensing for applications not yet standardized or fully automated

-Coordinate with Endpoint Support to ensure licenses are available prior to software installation

-Maintain documentation to support audit readiness and compliance

Compensation:

$12/hr to $18hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Required Qualifications

-Experience in Software Asset Management, IT Asset Management, or software licensing

-Strong proficiency with Microsoft Excel (e.g., filters, lookups, pivot tables)

-Experience managing user- and device-based software licenses

-Familiarity with Active Directory user environments

-Strong attention to detail and documentation skills Preferred Qualifications

-Experience with software asset management inventory tools, such as FlexNet Manager Suite (FNMS)

-Bilingual in English and Spanish

-Experience supporting domain or employee migration initiatives

-Familiarity with ITSM tools (e.g., ServiceNow)

-Exposure to endpoint management or software deployment processes