Arch Energy Service Manager

Employment Type:  Full-Time 

FSLA: Salary/Exempt 

Division: Arch Energy 

Department:  Arch Energy 

Reports to: Director of Operations-Arch Energy 

Supervisory Duties: Yes 

Arch Energy is seeking a highly qualified and motivated Service and Small Project Manager to join our Building Intelligence Group. This individual will play a key role in delivering exceptional service for our building automation systems and small projects (under $300K), while driving customer satisfaction and ongoing growth across Arch Energy’s operations. This position requires a combination of technical expertise, leadership, and customer-facing communication skills. The ideal candidate will support both our field service team and construction group, fostering operational excellence and cultivating long-term client relationships. 

Responsibilities / Essential Functions

• Manage and coordinate customer service work (remote and on-site) for building automation systems. 

• Lead execution and site support for small building intelligence and EV infrastructure projects (under $300K), pending internal resource availability. 

• Oversee project financial forecasting, labor tracking, and scheduling for current and pipeline projects. 

• Support subcontractor installation efforts and ensure compliance with project scope and manufacturer specifications. 

• Conduct project reviews, participate in meetings, and maintain communication with stakeholders. 

• Review and approve service and small project subcontracts and related documentation. 

• Respond to warranty and service calls and manage associated follow-up. 

• Identify departmental needs and contribute to hiring processes, including interviews for service and construction roles. 

• Communicate resource needs, project schedules, labor forecasting, and roadblocks to management. 

• Provide training, mentorship, and support across service and construction departments. 

• Collaborate closely with the business development team during bidding phases, offering technical support and best practices. 

• Drive continuous improvement in customer satisfaction and internal team performance. 

• Provide system design assistance, installation requirements, and on-site troubleshooting. 

• Load and commission complex system programming and low-level device integration. 

• Diagnose issues from system-level controllers to end devices (e.g., sensors, actuators). 

• Perform calibration and testing with electronic test equipment. 

• Interpret and review engineering submittals and verify wiring requirements. 

• Install, configure, and demonstrate site-specific servers and IT systems. 

• Support warranty and system validation in collaboration with the pre-purchase team. 

• Provide technical assistance to the Building Intelligence team and client operators. 

• Participate in site-specific owner/operator training as required. 

• Assist in reviewing service opportunities tied to solar installation projects. 

• Complete administrative tasks such as timesheets, expenses, service tickets, and site documentation. 

• Maintain high standards for safety and ensure all safety protocols are followed. 

• Must be able to climb ladders and access equipment in field environments. 

Key Skills

• Strong leadership and team-building abilities. 

• Excellent written and verbal communication skills. 

• Strong time management and multitasking capabilities. 

• High level of initiative and ability to work independently. 

• Ability to build and maintain effective internal and external relationships. 

• Strong computer skills and comfort with technical systems. 

• Sound judgment and problem-solving under pressure. 

• Commitment to employee and subcontractor safety. 

• Ability to prioritize competing tasks and manage multiple projects simultaneously. 

Required Experience

• Associate degree or higher in Electronics, HVAC, Computer Science, or a related technical field. 

• 7–9 years of hands-on experience with building automation systems; Niagara systems preferred. 

• Proficient in at least two of the following: Johnson Controls, ALC, Siemens, Distech. 

• Solid technical understanding of HVAC and building automation systems. 

• Experience in financial forecasting and labor planning for service and small project delivery.