Product Support Specialist
- Provide customers with remote & on-site product support.
- Diagnose hardware / software problems and determine proper solutions.Produce timely and detailed service reports.
- Help commission x-ray equipment in the US and abroad.
- Install / configure, hardware & software.
- Work closely with engineering teams and share information across the organization.
- Develop technical solutions to incorporate into service bulletins, user, maintenance, service manual
- Successful applicants will have certified trade training, with a minimum of 3-5 years’ relevant experience in troubleshooting and repair of; x-ray computed tomography systems, electro - mechanical equipment and or conveyance (BHS) systems.
- Must have a positive professional attitude and be customer focused at all times.
- Must be technically savvy; innovative, quick to learn and adapt to new technology
- Must have excellent writing skills and be able to document detailed reports.
- Must possess excellent communication skills, ability to break down complex subjects.
- Detail oriented, well organized, self-motivated, with strong interpersonal skills.
- Exceptional at managing time and able to complete assigned projects independently.
- Flexible and open to a fluid schedule and working environment.
- Must pass a criminal background check, drug test, and extensive credit check
- Must possess a valid driver’s license and US Passport.
- Must obtain and maintain the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
- Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
- Travel, overtime, and working hours may vary depending on the current workload.
- Current technical support or field service experience is strongly preferred.
- Experience with the installation, set-up, alignment, cabling, and commissioning of precision x-ray equipment is preferred.
- Competency with LINUX, Windows, MS Office products, hardware / software, and network troubleshooting is preferred.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to regularly lift and carry up to 70 lbs
- Must be able to talk, listen and speak clearly on telephone
- Position involves prolonged sitting and extensive use of computer/keyboarding
- Position requires high level of mobility and involves extended periods of standing, bending and walking
- 401K with company match vested immediately
- HSA/FSA match
- 8 weeks paid parental leave
- Healthcare for now and healthcare as your family and health change
- Continuous Education Pathways
- You will be joining a passionate, driven and diverse global team!
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