Implementation & Operations Manager

About Sonio

Each year, 140M children are born. Birth defects affect 1 in 33 births in developed countries, and in 50% of cases, they are not detected during prenatal examinations. Prenatal medicine is particularly complex, and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.

Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique, Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database, Sonio aims to become the reference tool to help practitioners improve screening, reduce diagnostic errors, and optimize pregnant women’s medical path.

Sonio's mission is to improve women's and children's health by promoting access and quality of care through technological innovation, medical expertise, and collective intelligence.

About the role

The Implementation Project Manager will play a critical role in leading the successful onboarding of the Sonio reporting software to new clients. This role combines project management, customer success, and technical insight to deliver an outstanding client experience from contract signature to go-live and handover.

Client Implementation Leadership & Project Management

• Own the full implementation process: planning, coordination, timelines, and risk management

• Act as the main client-facing PM during onboarding, aligning expectations on both client and Sonio sides

Product Expertise & Communication

• Build strong product knowledge across software, clinical use cases, and system architecture

• Translate client needs into clear actions for product and engineering teams

• Collaborate with AMs, product specialists, and solution engineers for smooth delivery

Cross-Functional Collaboration

• Bridge communication between clients and internal teams to align on scope, timelines, and deliverables

Basic Technical Troubleshooting

• Use technical skills to solve common onboarding issues or escalate when needed

Data-Driven Analysis & Go-Live Readiness

• Define key KPIs and analyze usage data to track readiness and success

• Ensure a smooth go-live and transition from Sales to Account Management

Customer Success Orientation

• Focus on client value, adoption, and satisfaction

• Help build scalable onboarding processes and documentation for future clients

About the profile

Sonio is a mission-driven company so interest in our mission is critical. Other requirements are:

• We are looking for someone with a first experience in project management,

• You take initiative and don’t wait around to solve problems — you just do it.

• You work well with others, and you’re not afraid to challenge ideas to make things better.

• You’re comfortable talking to clients, handling requests, and managing tough situations calmly.

• You’re independent, reliable, and know how to move things forward without being micromanaged.

• You anticipate what’s coming and make sure everyone’s aligned through clear communication.

• You’re hands-on, practical, and always ready to roll up your sleeves to make things happen.

Localisation: Boston or West Coast

We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at [email protected].