Field Service Technician

Location: Boston, MA
Job Title: Field Service Technician

About Rittal
Rittal is a leading global provider of solutions for industrial enclosures, power distribution, climate control, and IT infrastructure, as well as software and services. The company is a member of the Friedhelm Loh Group, a successful international player with 18 production plants, 80 subsidiaries, and 12,000 employees.

Rittal LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.

Primary Activities/Duties

• Provide on-site customer support for climate control product installation, planned maintenance, repair, and service training.
• Complete required service reports and communicate findings to relevant stakeholders.
• Coordinate field service activities with customers and local Rittal sales personnel.
• Deliver telephone-based technical support to customers and service partners.
• Promote service contracts through customer engagement and communication.
• Understand customer requirements and recommend cost-effective Rittal solutions.
• Perform other duties as assigned.

Requirements

• Ability to travel and work independently in customer-facing environments.
• Strong mechanical and electrical aptitude, including use of meters and diagnostic tools.
• Ability to lift up to 80 pounds occasionally and perform physical tasks throughout the workday.
• Comfortable working with hand tools, power tools, and computers for extended periods.
• Effective communication skills, both verbal and written, with customers and internal teams.
• Ability to adapt to fast-paced environments and manage multiple assignments.
• Willingness to wear required PPE and follow safety protocols in designated areas.

Knowledge & Experience

• Minimum 3 years of experience in air conditioner repair; EPA certification for refrigerant recovery and servicing of CFC-based units required.
• Experience with industrial recirculating chillers preferred.
• Prior field service experience is a plus.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Familiarity with robotic systems (Fanuc, Motoman, ABB, Kuka) and PLC platforms (Allen-Bradley, Siemens, Mitsubishi) is beneficial.

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If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.