Executive Meeting Manager - Hampton Inn Boston Seaport

The Executive Meeting Manager is responsible for managing all aspects of corporate and executive meetings, conferences, and special events at the hotel. This includes working closely with clients to plan, organize, and execute seamless meetings, ensuring that all their requirements are met to the highest standard. The ideal candidate is an experienced event professional with exceptional organizational, communication, and customer service skills.

What will I be doing?

• Solicit, negotiate and generate contracted revenues from potential clients that meet criteria established in the hotel business plan.
• Employ revenue management techniques to present proposals.
• Prepare and present Requests for Proposals so that both client and hotel receive good value.
• Prospects for new business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc.
• Work with the sales team to convert leads into successful bookings, ensuring maximum revenue generation for the hotel.
• Prepare and distribute event orders, ensuring all details and terms are clearly defined.
• Serve as the main point of contact for all clients booking meetings and corporate events with Food/Beverage.
• Collaborate with clients to understand their needs, expectations, and objectives, and provide customized solutions to ensure their success.
• Provide expert advice and guidance on event planning, meeting space options, audio-visual requirements, catering, and logistics.
• Oversee the execution of all meetings and events with Food/Beverage from pre-arrival through post-event follow-up.
• Coordinate with internal departments, including catering, housekeeping and front desk to ensure all client specifications are met.
• Ensure a timely and efficient setup of meeting rooms, including seating arrangements, technology, and special requests.
• Actively promote and upsell additional hotel services and amenities (e.g., catering options, meeting packages, A/V equipment, etc.).
• Maintain constant communication with clients before, during, and after events to ensure satisfaction and address any last-minute changes or issues.
• Proactively troubleshoot and resolve any concerns related to event logistics, service, or equipment.
• Ensure accurate and timely billing for all meetings and events.
• Maintain organized records of client communications, event details, and contracts.
• Develop detailed event itineraries and timelines to ensure smooth operations for each meeting or event.
• Coordinate travel arrangements, accommodations, and any off-site activities as needed for clients.
• Gather client feedback to assess the success of events and identify areas for improvement.
• Follow up with clients after events to ensure their satisfaction and encourage repeat business.

What are we looking for?

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisational and planning skills
• Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field would be advantageous

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!