Director of Paper Machine Services

Job Description

Job Description

Senior Leadership Role with Competitive Base + Bonus Structure and a Hybrid Schedule

This Jobot Job is hosted by: Robert Donohue
Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.
Salary: $180,000 - $205,000 per year

A bit about us:

We are a global industrial technology and engineering organization supporting the pulp & paper manufacturing sector across North America. Our team provides both equipment and lifecycle services that help mills improve machine reliability, operating performance, energy efficiency, and product quality.

This role sits within a growing service division focused on delivering spare parts, rebuilds, upgrades, onsite/offsite maintenance, optimization programs, and strategic service partnerships with mills across the U.S. and Canada. The work centers on aligning people, process, and operational performance while driving continuous improvement and customer value.

This is a high-impact leadership opportunity overseeing service operations, commercial execution, customer engagement, and internal organizational alignment across multiple regions and product groups.

Location: Position is based in Springfield, MA, but relocation is not required.
Travel: North America with occasional international travel.
Compensation: Competitive base + annual performance bonus + full benefit package.

Why join us?

• Competitive compensation package (Salary + Bonus)
• Comprehensive benefits, including health, dental, vision, and retirement plans
• Hybrid work schedule - (Come in as needed weekly)
• Opportunity to work directly with leading paper mills and cutting-edge industrial solutions
• A collaborative environment that values innovation, service excellence, and customer satisfaction

Job Details

We are seeking a strategic, people-focused senior leader to oversee Paper Machine Services operations across North America. This individual will guide business direction, service delivery, commercial alignment, and cross-functional collaboration to drive growth and customer success.

What You’ll Lead

• Set and execute the strategic roadmap for the Paper Machine Services business.
• Oversee operations across multiple service sites, product groups, and service offerings.
• Lead cross-functional teams including manufacturing, field service, and commercial execution.
• Strengthen customer partnerships and represent the organization in key meetings and industry discussions.
• Partner with HR and Finance to build scalable service models and develop strong talent pipelines.
• Champion a culture that aligns people, process, and performance at all levels of the organization.

Key Responsibilities

• Drive business planning, forecasting, and long-range service strategy.
• Ensure safe, efficient, high-quality service execution.
• Lead customer-facing initiatives that improve satisfaction and expand service value.
• Build and mentor high-performing, collaborative teams across the region.
• Manage full P&L responsibility, focusing on profitable and sustainable growth.

What We’re Looking For

• Bachelor’s degree in Engineering, Industrial Management, Business, or related field (Master’s preferred).
• 15+ years in industrial manufacturing or services environments, ideally within pulp & paper or other heavy processing industries.
• 7+ years of leadership experience overseeing multi-site teams with P&L responsibility.
• Strong operational mindset and ability to lead transformation and continuous improvement.
• High emotional intelligence and ability to build trust with both customers and internal teams.
• Must be eligible to work in the U.S. without sponsorship.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

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Company Description

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.