Tech Lounge Specialist III

Job Description

Job Description

Tech Lounge Specialist III

Work Location: Cambridge MA 02141

Hourly Pay Rate: $33.00

Work Schedule: Monday – Friday - 8 AM – 5 PM EST

Duration: 10/06/2025 to 02/02/2026 - CONTRACT-TO-HIRE

REQUIREMENTS:

• Experience: 3-4 years.
• Excellent Customer Service Skills.
• Advanced knowledge of installation and operation of relevant software, hardware and other equipment.
• Knowledge of relevant call tracking applications.
• Experience: 5+ years.
• A+ certification.
• Microsoft MCP Certified a Plus Key Competencies.
• Ability to deliver great customer experiences and to be invigorated by constant personal interaction.
• Ability to manage multiple, simultaneous tasks, client relationships and expectations.
• Strong communication skills.
• Positive Attitude.
• Learning skills, Problem solving, Adaptability.
• Planning and organizing skills, Attention to detail, an Stress tolerance.

• Assist with End User support and troubleshooting for issues including PC, mobility, wireless, and
audio visual (“AV”) conference room telepresence and physical connectivity.
• Provide support for Windows OS, MS Office, and the client's Image applications.
• Perform PC builds and transfer for new deployments.
• Assist with hardware repair break/fix support for warranty and out of warranty costs as approved by the client.
• Provide hands and eyes assistance for the client's IT resolver groups.
• Assist with the analysis and resolution of hardware and software issues.
• Mobile cell phone support (e.g., downloading of the client's provided applications and basic trouble
shooting).
• Minor cabling such as patch cables and cable management, where minor cabling excludes cabling
work behind the wall, under the floor or above the ceiling where a ladder or lift is required.
• PC Lifecycle, software support, audio visual, and Teams.
• Printers support to assist with printer troubleshooting and resolution of such basic issues as directed
by the client that are not otherwise provided by contractor for managed print services: (examples include: Paper jams, Toner replacement, Basic configuration issues).
• Assist the client's facilities team and their designated service providers for managed print services.
• Resources will address incidents related to the client's applications, Collaboration Tools, mobility,
wireless, Teams, conference room, physical connectivity, Windows OS, MS Office, core image applications, PC builds, assist with hardware break fix for warranty and out of warranty, provide hands and eyes for other resolver groups, assist with analysis, and assist with Shop and Operational technology asset operations.

For over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.

Company Description

For over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.