Case Manager Supervisor with DMH Children, Youth, and Family (CYF)

The Department of Mental Health (DMH) Child, Youth & Family Services Division is seeking an organized and dynamic individual for the position of Human Services Coordinator II (CYF Case Manager Supervisor) to join our Metro Boston Child, Youth, and Family team. The HSC-II will provide oversight of case-managed youth in DMH community services and statewide programs, as well as liaison to community providers regarding services to DMH clients. The HSC-II has the responsibility of monitoring performance and utilization of assigned Area-based CYF contracts and serving as a Service Integration Specialist and liaison to Community Service Agencies & other community partners. The HSC-II promotes DMH’s philosophy of recovery, trauma informed care, person, youth and family centered choices and cultural humility. Primary duties will focus on (Site/Area) DMH Catchment and will be assigned to perform Area-based duties to ensure coverage when necessary.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provides supervision to case managers’ caseloads and attend treatment team meetings as needed.
• Provides direct assistance to clients by helping them to obtain needed services to enable them to transition to and/or remain in the community.
• Facilitates transition of new cases from service authorization to DMH services by completing referrals, and other necessary documentation and outreach.
• Prioritizes and monitors utilization and communicates to Director and/or Assistant Director of CYF Services.
• Provides oversight and service management for non-case managed CYF clients.
• Supervises CYF case management staff ensuring DMH regulations are being followed, scheduling is approved/set, mileage reimbursement, and completion of performance appraisals (EPRS).
• Provides overall risk management for all authorized youth.
• Consults with youth-serving providers to facilitate provision of appropriate, quality treatment and rehabilitation.
• Facilitates a collaborative network of providers
• Crisis intervention-related tasks
• Provides relevant information to CYF Leadership on client and programmatic issues that impact upon service delivery; identifies service gaps, strengths and limitations in local service area.
• Participates with the CYF Leadership team in planning and development of case management practices and procedures and RFR development, as needed.
• Collaborate with local youth & family serving community service agencies & other provider partners.
• Provides education to community partners about DMH services, including service authorization criteria and services offered within assigned area.
• Other duties as assigned.

Required Qualifications:

• Experience working with youth & adolescents who have serious emotional disturbance
• Familiarity with the principles and practices of clinical and social psychology, and psychosocial rehabilitation
• Knowledge of the organization and functions of the child & youth community mental health system
• Understanding of the principles, practices and techniques of counseling
• Capacity to gather information through questioning and observing individuals and by examining records and documents
• Aptness to establish rapport with people from different ethnic, cultural and/or economic backgrounds
• Ability to work cooperatively and effectively with staff members, clients, and representatives of community organizations and services
• Knowledge of the principles and practices of interviewing
• Ability to give oral and written instructions in a clear and precise manner
• Adept at maintaining accurate records
• Willingness to travel for job-related purposes
• Ability to supervise and determine supervisees’ training needs

Preferred Qualifications:

• 3-5 years of experience working with children and youth with serious emotional disturbance and their families.
• Master’s degree in social work or Mental Health Counseling.
• In-patient or acute hospital experience.
• Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
• Knowledge of the principles and practices of clinical and social psychology and psychosocial rehabilitation.
• Familiarity with the organization and functions of community mental health services.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• Given the population served, bilingual or multilingual fluency

Agency Mission:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Human Services Coordinator II

Primary Location : United States-Massachusetts-Boston-85 East Newton Street

Job : Community and Social Services

Agency : Department of Mental Health

Schedule : Full-time

Shift : Day

Job Posting : Mar 31, 2026, 12:16:43 PM

Number of Openings : 1

Salary : 75,463.18 - 102,951.16 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : William Herbert /[email protected] - 6173488473

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No