Customer Service Representative

About J.C. Cannistraro

As Boston’s leading industrial mechanical contactor, Cannistraro is the premier provider of mechanical construction solutions. Specializing in HVAC, plumbing, and fire protection, our in-house fabrication capabilities and cutting-edge technology are designed to streamline your next construction project. At Cannistraro, a trade is any skill, in any role, contributing to our company’s betterment and to the care of our customers. Everyone at Cannistraro works in a trade; we believe that everyone can maximize the value of their contributions and most significantly improve their own wellbeing by continuously sharpening their craft and growing in their trade.

About the Customer Service Representative

Currently, we are seeking a Customer Service Representative to join our Service Team! The Customer Service Representative will assist with coordinating service requests and supporting the efficient dispatch of technicians. They are responsible for dispatching technicians, updating service logs, and providing basic customer support. This is an entry level position that requires a motivated person that is detail oriented, able to answer customer calls within a busy office setting, and schedule a large volume of customer appointments. This role is ideal for individuals seeking to gain experience in service coordination and develop essential communication skills in a fast-paced environment.

What You'll Do:

• Work as part of a dispatch team to evaluate incoming service requests to determine their urgency and importance, ensuring prompt responses to emergencies and efficient resource allocation.


• Acquire knowledge of HVAC, plumbing, and fire systems terminology, components, and basic functions to accurately understand service needs and communicate effectively with technicians.


• Collect relevant information from customers to establish T&M service calls, including detailed descriptions of issues, service locations, and billing details.


• Become familiar with the skills and specialties of field technicians to assign the most suitable personnel to specific jobs for optimal service delivery.


• Assist in obtaining purchase orders for necessary parts, materials, or services required for service jobs, ensuring accuracy and compliance with company procedures.


• Coordinate with customers and technicians to schedule T&M jobs, considering availability, customer preferences, and service requirements.

What You Bring

• High school diploma or equivalent.


• 0-3 years of customer service experience


• Demonstrates written and verbal communication skills to effectively communicate with vendors, customers, and many levels of the organization.


• Ability to multitask work in a fast-paced team environment.


• Detail oriented with the ability to prioritize and meet deadlines.


• Demonstrated attention to detail.


• Demonstrated time management skills.


• Software Experience preferred:
  
  
  
  • Microsoft Office Suite
  
  
  • ServiceTrade preferred.
    
  
  

Why Join Us?

At Cannistraro, we take pride in building more than just great projects — we build lasting relationships and rewarding careers. You’ll join a supportive team that values collaboration, growth, and continuous learning. We offer competitive pay, comprehensive benefits, and opportunities to grow within a company that recognizes and rewards your contributions.

Come be part of a team where your organizational skills and attention to detail truly make a difference!

If you require accommodations due to a disability to complete the application process, please contact Human Resources at 617-926-0092 or submit a request in writing to [email protected]. J.C. Cannistraro, LLC is an E-Verify Company.