Application Analyst

Kforce has a client in need of an Application Analyst located in Boston, MA. Responsibilities:

• Perform system analysis across the full SDLC for the transit scheduling and operations application, including requirements, design, development, testing, implementation, and support
• Document functional and technical specifications for system changes and enhancements
• Configure application components, define foundational data elements, and manage version control
• Maintain technical documentation
• Provide 2nd-level support for application issues, escalating to IT teams or vendors as needed
• Manage user access provisioning and environment configurations
• Monitor and troubleshoot batch processes; run ad-hoc queries and reports
• Support QA with application behavior clarifications for test script creation
• Handle sensitive information appropriately and respond professionally to inquiries
• Participate in on-call rotation and work flexible shifts, including nights/weekends
• Perform related duties and projects as assigned
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience
• 3+ years in application support, system analysis, or IT operations
• Knowledge of SDLC processes and methodologies
• Experience with application configuration and data management
• Ability to write and execute SQL queries and generate reports
• Familiarity with batch processing and job scheduling tools
• Understanding of system integrations and troubleshooting
• Experience with release management and environment setup
• Knowledge of IT infrastructure components
• Strong problem-solving and documentation skills
• Excellent communication and customer service skills
• Ability to handle sensitive and confidential information
• Willingness to work on-call and flexible shifts, including nights/weekends
• Ability to manage multiple priorities independently in a fast-paced environment