Director, Digital Commerce Growth & Customer Strategy

Job Description

Job Description

Director, Digital Commerce Growth & Customer Strategy

Location: Hybrid – Providence / Boston Area
Company: Displays2Go
Employment Type: Full-Time

Lead Digital Commerce Growth, Marketplace Expansion, and Customer-Led Innovation

Displays2Go is seeking a strategic and commercially driven leader to accelerate digital commerce growth, expand marketplace performance, and identify new revenue opportunities across the customer journey.

This is not a traditional customer service leadership role. We are looking for a growth-minded operator with a proven track record of owning business outcomes, driving marketplace and eCommerce performance, and transforming customer insights into scalable revenue-generating initiatives.

The ideal candidate brings experience leading growth within Amazon Marketplace, eCommerce, digital commerce, retail, or similar customer-centric businesses and thrives at the intersection of revenue growth, customer strategy, and innovation.

This role will partner closely with executive leadership to shape the future of our digital commerce business while delivering measurable impact on revenue, profitability, customer retention, and long-term growth.

What You'll OwnDigital Commerce & Marketplace Growth

• Lead strategy and performance across Amazon Marketplace and other digital commerce channels
• Drive revenue growth, profitability, customer acquisition, and market expansion
• Identify and execute opportunities to grow market share and unlock new sales channels
• Develop business cases and strategic plans for marketplace and eCommerce growth initiatives
• Monitor industry trends, competitive activity, and emerging opportunities to accelerate growth

Revenue Growth & Commercial Strategy

• Own strategic initiatives focused on driving incremental revenue and long-term business value
• Identify customer needs and market opportunities that can be transformed into scalable products, services, or solutions
• Optimize customer lifetime value (CLV), retention, conversion, and overall commercial performance
• Partner with Marketing, Merchandising, Product, and Operations teams to prioritize and execute growth opportunities
• Establish KPIs and performance metrics to measure business impact and guide decision-making

Customer Experience Strategy

• Lead end-to-end customer experience strategy across digital channels and touchpoints
• Identify opportunities to improve customer engagement, loyalty, and long-term retention
• Develop initiatives that reduce friction and improve the customer journey while driving business growth
• Ensure customer experience investments align directly with commercial objectives

Voice of Customer & Customer Insights

• Lead Voice of Customer (VOC) and customer insight programs
• Leverage qualitative and quantitative customer data to identify growth opportunities
• Translate customer feedback, behavioral data, and market trends into actionable business strategies
• Build measurement frameworks that connect customer experience improvements to revenue outcomes

Customer-Led Innovation & Service Expansion

• Identify opportunities to scale customer-facing services into repeatable, revenue-driving programs
• Develop and expand innovative customer engagement offerings, including design support, digital consultations, and other value-added services
• Partner cross-functionally to create differentiated customer experiences that strengthen competitive advantage
• Launch initiatives that improve both customer outcomes and business performance

Qualifications

• 8+ years of experience in Digital Commerce, eCommerce, Marketplace Management, Growth Strategy, Commercial Strategy, or related leadership roles
• Proven success owning business performance, marketplace growth, revenue expansion, or digital commerce outcomes
• Strong experience with Amazon Marketplace or other large-scale digital commerce platforms
• Demonstrated ability to develop and execute strategies that drive revenue growth, profitability, and customer retention
• Experience identifying, launching, or scaling customer-facing products, services, or commercial programs
• Strong analytical mindset with experience leveraging customer insights, VOC, and data to drive strategic decisions
• Experience leading cross-functional initiatives across Marketing, Product, Operations, Merchandising, and Commercial teams
• Excellent communication, influence, and stakeholder management skills
• Bachelor's degree required; advanced degree preferred

Why Join Displays2Go?

• Own high-impact growth initiatives with direct influence on revenue and profitability
• Lead marketplace expansion and digital commerce strategy for a recognized industry leader
• Partner directly with executive leadership to shape the future of the business
• Build innovative customer-focused programs that create measurable business value
• Join a collaborative, entrepreneurial environment where ideas quickly become action

Compensation: $140,000 – $160,000 annually, plus bonus opportunity and comprehensive benefits package.

Displays2Go is an equal opportunity employer committed to building an inclusive workplace where diverse perspectives drive innovation and success.