Senior Project Manager (Professional Services)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex modernization projects primarily for Application Modernization and Connectivity, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams-often spanning multiple regions-to meet aggressive but achievable deadlines while driving meaningful customer outcomes.

A strong technical background in one or more focus areas-such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps-is key. You'll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication.

As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You'll partner with colleagues to continually refine best practices and methodologies, promoting a culture of innovation and continuous improvement. Ultimately, you will play a pivotal role in delivering high-value solutions and exceptional experiences that help customers modernize their technology landscapes and achieve strategic success.

Key Duties and Responsibilities:

Project Delivery Excellence & Customer Experience

• Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives-managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines.

• Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project's goals and deliverables.

• Utilize Rocket's project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes.

• Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients.

• Act as the primary interface with customers, forging trust-based relationships grounded in Rocket's core values of Empathy, Humanity, Trust, and Love.

• Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience.

Revenue Optimization & Portfolio Management

• Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements.

• Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost.

• Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines.

• Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket's broader solutions portfolio.

• Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket's strategic objectives.

• Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction.

Operational Excellence & Process Transformation

• Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery.

• Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness.

• Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time-to-market.

• Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status.

• Drive continuous improvement initiatives that reinforce Rocket's commitment to innovation, operational excellence, and delivering transformative customer outcomes.

Cross-Functional Collaboration

• Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues.

• Collaborate with Product Development to align project execution with the product roadmap.

• Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements.

• Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities.

Qualifications:

Required Qualifications

• 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience).

• 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role.

• Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment.

• Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery.

Preferred Qualifications

• Additional certifications and/or experience in Agile methodologies helpful but not required.

Education:

• Bachelor's degree in Business Administration, Project Management, a related field, or equivalent experience.

• Project management certification (PMP, PgMP, PRINCE2).

Skills and Competencies:

Leadership and Collaboration

• Executive-level communication skills.

• Transformational leadership with a focus on operational excellence.

• Expertise in cross-functional collaboration and stakeholder management.

Project Delivery and Strategy

• Resource optimization and portfolio management.

• Advanced project planning and risk management.

• Process improvement and change management expertise.

• Focus on accelerating time-to-value through efficient delivery.

Financial and Operational Acumen

• Strong understanding of revenue recognition principles.

• Experience in financial management, budgeting, and performance monitoring.

• Ability to analyze and address complex operational challenges.

Collaboration Network

• Delivery Engineering

• Sales and Pre-Sales teams

• Support & Product Development

• Customer Success

• Customer stakeholders

Communication Requirements

• Maintain regular communication with PMO management and cross-functional teams.

• Provide ad-hoc updates on critical project milestones and revenue recognition status.

Travel Requirements:

<25%

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-Remote

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.