IT Administrator
Job Description
Job Description
We are looking for an IT Administrator to support day-to-day technology operations for employees and office environments in Waltham, Massachusetts. This role is responsible for maintaining reliable systems, assisting users with technical issues, and helping strengthen infrastructure, security, and overall IT service quality. The ideal candidate brings hands-on systems administration experience, sound troubleshooting ability, and a proactive approach to improving technology performance.
Responsibilities:• Deliver timely technical support to onsite and remote employees by resolving hardware, software, and connectivity issues.
• Prepare, deploy, maintain, and retire end-user devices while ensuring systems remain properly configured and up to date.
• Administer core network components, including firewalls, switches, and wireless equipment, to support stable and secure operations.
• Track system health, network availability, and security conditions, and address issues before they affect business operations.
• Manage Windows Server services such as Active Directory, Group Policy, and shared file environments.
• Support Azure-based resources and oversee cloud systems used for business and production needs.
• Strengthen IT security through patching, endpoint protection, access governance, and routine control reviews.
• Maintain accurate inventories of technology assets and oversee software licensing compliance.
• Support physical access and environmental protections for IT-controlled spaces, including server rooms and restricted areas.
• Recommend and implement practical upgrades that improve infrastructure reliability, efficiency, and security.
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