UX Content Designer

Job Description

Insight Global is seeking a UX Content Designer sitting fully remote (EST preferred) for a leading insurance company. This 12-month contract role, with the opportunity to convert permanent. In this role, you will support large-scale digital modernization initiatives, specifically focused on transforming sales tools and digital experiences used by insurance agents and call-center representatives.

This role partners closely with product designers, product owners, engineering teams, and additional UX contributors to craft clear, effective content that improves usability, supports complex workflows, and drives business outcomes. Experience writing micro-copy, designing user flows, and improving information architecture in complex, enterprise-level applications is essential.

A portfolio link is required at the top of the resume. Candidates without one will not be considered.

Day-to-Day Responsibilities

With guidance from a Lead UX Designer and Senior Content Strategist, and in close partnership with a UX Product Designer, this person will:

Support agile delivery squads creating new tools and workflows for insurance sales professionals

Write micro-copy, UI text, labels, error messages, onboarding flows, and in-app guidance

Create and refine information architecture, user flows, and structural content patterns

Help design content solutions for new applications and features launching as part of a company-wide modernization initiative

Participate in design critiques, planning sessions, retros, and collaborative workshop activities

Partner daily with product owners, product designers, engineers, marketing, analysts, and researchers

Incorporate user research and feedback to iterate and optimize content

Ensure consistency with brand tone, voice, and digital content standards

Work across multiple workstreams within a complex product ecosystem

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Qualifications Required:

Bachelor's degree in English, Communications, Journalism, or related field or equivalent professional experience

3-5 years of content design, UX writing, or related experience

Strong portfolio demonstrating digital content solutions, problem-solving, creativity, and business impact

Experience supporting multiple agile engineering teams (Scrum preferred)

Ability to synthesize complex information and translate it into simple, usable content

Experience with content design and strategy methods such as:

Content audits

Competitive assessments

User research and personas

Quantitative/qualitative analysis

Design thinking exercises

Proven ability to design content for internal-facing or enterprise applications

Strong attention to detail and comfort giving and receiving feedback

Experience with Figma or similar design tools Plus

Industry background in insurance, financial services, or healthcare strongly

Compensation: $55-63/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.