Senior Care Access Navigator

VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers.

Job Purpose

The Senior Care Access Navigator is a brand ambassador responsible for stewarding clients through the intake process for long-term support services. This relationship-based role supports Vitra Health's commitment to excellent healthcare delivery and growth goals. The members of this team employ a strategic approach to ensure families are onboarded quickly and compliantly, and the workflow reflects the daily needs of our consumers.

Responsibilities /Essential Functions: 

• Strong ability to take initiative and confidently directs client interactions 

• Strong understanding of Vitra Health program offerings, competitive advantages, and operational workflows 

• Maintain professional communication with prospective clients through various channels, including phone, email, text, and mailing, at appropriate intervals and with consistency 

• Identify credential qualified caregivers for Family Care programs 

• Educate families on program policies and regulations

• Collect and confirms relevant consumer and caregiver information

• Support all steps of the intake process as needed, including leveraging regional resources to support consumer experience 

• Skilled problem solver in the name of consumer satisfaction 

• Maintain the highest standard of confidentiality for all protected health information

• Fosters a culture of customer service and commitment to quality care

• Serves as a brand ambassador for Vitra reflecting our vision, mission, and values

• Shows a genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members

• Mentor and supports team members 

• Complete other tasks as assigned 

Education , Experience and Licensure Requirements

• Second language strongly preferred 

• Bachelor's degree is strongly preferred 

• 2+ years prior experience with sales, relationship management, or client enrollment preferred 

• 2+ years' experience and complete comfort using Microsoft Suite 

• Excellent problem-solving, customer service, and communication skills required 

• Prior experience with Hubspot, Salesforce, Optum, Wellsky, RingCentral or similar platforms preferred 

• Demonstrated ability to work independently, and willingness to work in the field if needed 

Physical and Environmental Demands

• Works in a clean well-lit environment with fluctuating temperatures in close proximity to others.

• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment. 

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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