Supervisor of system

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The System Wide Radio (SWR) Supervisor will proactively oversee and support the assigned duties of the Radio Foreperson, Maintenance Manager, Engineers and Administrators. Under this management and supervision, ensuring that the daily maintenance, repair, and inspections of the Radio System is maintained in an efficient, effective, and safe manner.

Duties & Responsibilities

• Review the existing EDACS and/or the P25 Radio multi-site LMR system and assign necessary repairs and/ or recommend changes to ensure peak efficiency.
• Ensure that the systems are monitored and evaluate the radio systems for trends of non-performance and the possible reasons for the lack of performance, making recommendations on changes that would

return the LMR system to peak performance.

• Evaluate the radio system failure and repair and create reports for trends and recommend changes to minimize trends.
• Ensure that all Administrators and Technicians are troubleshooting any malfunctioning radio system equipment to sufficiently identify, resolve and/ or repair malfunctions, returning radio system equipment

to a pre-failure state of operation in the shortest amount of time possible.

• Create, update and / or review radio system procedures and documentation on an on-going basis.
• Read schematics, block diagrams and flow charts to maintain or repair all supported radio systems and equipment.
• Develop and maintain standard operating procedure (SOP) documentation.
• Design, test, and implement radio system modifications, document all changes, and ensure modifications meet required MBTA rules and regulations where applicable.
• Ensure and assign the Installation, maintenance, and repair of radio infrastructure, including but not limited to repairing and/ or replacing radio related Windows and non-Windows based servers and

workstations, network equipment, and/ or other command and control infrastructure.

• Ensure the examination, testing, cleaning, and replacement of electronic parts, wiring cable, connectors, surge protectors, etc.
• Oversee the parts inventory to ensure that it remains a current record of all parts, and all parts used, ordered, or discarded.
• Oversee the provision of end-user's instruction in the proper operation of all supported radio system equipment.
• Responsible for planning, scheduling and supervising employees involved in preventative and corrective maintenance programs and related in-house radio system upgrade projects across the

system.

• Make frequent inspections of all radio comm room facilities, supervise cutovers, final inspections and testing of all modified and new signal systems.
• Assist in the preparation of the department's budget in accordance with established practices and procedures.
• Coordinate training programs necessary for maintenance of radio system equipment.
• Ensure budgetary goals are met and that all work is performed in a timely and cost-effective manner.
• Observe condition of equipment and work-in-progress and ensure the safe operation of all radio systems and equipment.
• Document all established preventative maintenance procedures (PMP)
• Maintain all procedures, reports and records for safety audits by the Department of Public Utilities (DPU)
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
• Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Additional shift coverage during emergencies is required.
• Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations as assigned or directed.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
• Ability to work all shifts and/or locations assigned or directed.

Supervision

• This job will oversee Forepersons and Radio Technicians

Minimum Requirements & Qualifications

• Five (5) years of proven success in daily maintenance, repair, and inspections of the Radio System .
• One (1) year of supervisory, managerial, and/or leadership experience.
• Experience troubleshooting, maintaining, repairing, and upgrading P25 and EDACS LMR systems.
• Experience in development and maintenance of SOP documentation.
• Ability to walk and stand on track ballast.
• Must have proven knowledge of Radio Systems and infrastructure.
• Demonstrated track record of success at delivering Radio Systems and Infrastructure upgrade and maintenance projects.
• Demonstrated knowledge of Microsoft Office tools including Outlook, PowerPoint, and Excel.
• Excellent customer service skills.
• The ability to provide internal and external customers with a courteous and professional experience.
• The ability to supervise and work effectively with a diverse workforce.
• The ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc.
• This job will require working on the ROW as a Supervisor with Radio Technicians, as needed.
• A valid drivers license.
• Ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc.
• Successful applicant must have English language skills required for the effective performance of the position.
• Additional shift coverage during emergencies is required.

Preferred Experience And Skills

• Valid Radiotelephone / Two-way Radio License.
• FCC licensed

Minimum Education

• High School Diploma or equivalent (G.E.D.) from an accredited institution

Substitutions Include

• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected] .
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.