Customer Service Representative

Description

Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Affinity Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success. Your Impact: Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner. Place outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates. Maintain accurate and complete customer service notes and documentation in the CRM system. Process client requests, policy changes, and updates received via phone, mail, or email. Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor. Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA. Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction. Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems. Collaborate effectively within the team by sharing information, assisting peers, and contributing to a supportive and communicative environment. Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and professional demeanor that reflects the organization’s customer-centric culture. Hour of Operations - Monday through Friday, 7:00am CST to 6:00pm CST

Skills

Customer service, Support, Customer support, Call center

Top Skills Details

Customer service

Additional Skills & Qualifications

High School diploma or equivalent with 1 to 2 years of customer service experience ideally in a call center or similar environment. Strong technical aptitude with ability to manage and transition between multiple systems, applications, and communication channels throughout the workday. Insurance, healthcare, or financial services industry experience preferred.

Experience Level

Entry Level

This is a Contract position based out of Boston, MA.

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.