Applications Engineer

Applications Engineer

Consolidated Sterilizer Systems is looking for an Application Engineer who will be responsible for pre-
sale technical consultation and post-sale project management. He / she will interact with our
customers, sales representatives, engineers and operations teams. The Application Engineer will also
support our Customer Service Associates providing second level support on technical issues; efficiently
diagnosing and troubleshooting equipment problems. Successful candidates will have excellent intern-
personal and communications skills while also having strong technical problem-solving abilities and
excellent project management skills.

Key Responsibilities:

• Field sales technical and application support:
  • Provide sales representatives and customers technical support during pre-sale activities
    to assist in the proper selection, configuration and application of CSS products and
    services.
  • Review all incoming Sales Orders for accuracy, completeness of information and
    feasibility of construction; correct and modify Sales Orders as needed.
  • Provide primary technical & application support to inside and outside sales reps, as well
    as customers, throughout all stages of the sales cycle. Create facility layouts, equipment
    cutsheets, and CAD blocks as need to support customers.
• Project management:
  • Track orders from receipt of PO to the start of production to ensure that orders are
    processed in a timely fashion and meet all customer and CSS requirements.
    Manage projects with sales staff, engineering, manufacturing and service to insure a
    smooth process and successful outcome.
• Customer Service technical support
  • Serve as an additional point of contact for CSS field service technicians and end-users
    during periods of very heavy volume and when the customer support associate is out of
    the office.
  • Deliver direct technical support to customers via multiple channels, including phone,
    email, and chat
• Collaborate with CSS R&D department to resolve issues and questions as needed.
• Support CCS R&D and manufacturing teams in identifying product improvements.
• On rare occasions, travel to customer locations to support end-user and Service technicians to
  resolve equipment issues.

Education/Experience & Qualifications:

• BS degree in Mechanical Engineering, Electrical Engineering or Industrial Engineering
• 3 or more years work experience, preferably with a capital equipment manufacturer
• Application Engineering experience preferred but not required
• Able to multi-task while remaining organized while handling numerous activities
• A true people person with great inter-personnel and communication skills
• Self-starter & team player willing to help out with any tasks
• Ability to read, comprehend and comment to technical specifications
• Experience using 2D and 3D CAD (Solidworks, AutoCad a plus)Familiar with drafting, drawing, & doc control standards (GD&T a plus)
• Able to commute to and work in office (Billerica, MA)

Benefits:
Salary competitive and commensurate with experience. The benefits include working in a great
atmosphere with friendly co-workers, great health and dental coverage, generous vacation/holiday/sick
time, a 401(k)-retirement plan with company match, and lots of opportunity to learn new things.