HelpDesk Administrator
Salary for this Position: $20.00 - $23.00/Hour
*All Pay Rates are subject to Experience, License or Certification and Location*
- Analyze, troubleshoot and resolve software & hardware issues for end users and follows-up with them to ensure that requests were completed to their satisfaction.
- Use remotely support software to provide technical support.
- Monitors network and associated devices for potential issues and Identify and escalate critical incidents with a strong sense of urgency and ownership.
- Supports and maintains user account information including rights, security and systems group.
- Assists with training of end users on basic PC computing skills and computer usage policies.
- Learn and keep current with all supported software applications
- Use the IT Helpdesk ticketing and knowledgebase system to record, assign, track, close, and analyze all IT Helpdesk requests.
- Coordinate with external vendors to troubleshoot technical problems that cannot be resolved internally.
- Travel to other sites to provide technical support as needed.
- Provide After-hours and weekend support on a rotational basis.
- Perform other duties and work assignments as assigned by the supervisor including attendance of requested department, organization, and outside meetings and/or trainings.
- Works a fluctuating work schedule including day, evenings, and occasionally a Saturday shift (9am-1pm)
- Strong PC skill and Windows 10 knowledge Mac OS experience a plus
- Strong Customer Service, phone and organizational skills
- Understanding of Networking Fundamentals
- Basic Client-Server understanding
- Competitive salary based on related experience
- Medical insurance starts on first day of employment.
- Health center pays 80% of medical insurance premiums.
- Includes coverage for same-sex domestic partners and gender affirming care.
- Generous time off packages
- Dental and Vision insurance
- 403b Retirement Plan with employer match
- Flexible Spending Accounts
- Employee Assistance Program
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