CUSTOMER CARE SPECIALIST

CUSTOMER CARE SPECIALIST Monday - Friday 9:00 am - 5:00 pm

40 hours per week (full time)

Hourly Rate: $17 - $19 per hour based upon experience

We are currently looking for a Customer Care Specialist for our Corporate office in Norton, MA. If you are an energetic, self-motivated, individual, you have a great opportunity to join a successful and growing company! We offer an exciting, supportive, friendly work environment, flexible hours and competitive wages!

Description: Handling all aspects of customer service regarding customers furniture

SKILLS REQUIRED

RESPONSIBILITIES:

• Handle all incoming customer calls regarding concerns in a professional, positive and proactive manner
• Handle all driver and service tech issues that may arise
• Schedules service appointments, even exchanges, and deliveries with customers
• Confirms deliveries and service appointments
• Refers customer files to outside contract Techs, as needed, to comply with customers requests
• Creates purchase orders to order parts to repair furniture
• Work directly, as a team, with an assigned Road Tech on a consistent basis, as needed
• Follow up after customers service appointment to ensure satisfaction
• Determine if a customer needs a repair, replacement, or authorize a return
• Professionally interacts with all personnel, guests and customers
• Adheres to all company policies and procedures
• Operates all company equipment in a safe and proper manner
• Maintains a neat and safe work area, free from any potential hazards
• Creates atmosphere allowing for open and effective communication
• Other duties as assigned

REQUIREMENTS:

• Good oral and written communication skills
• High School Diploma
• Previous experience working in a call center
• Working furniture product knowledge not required, but a plus
• Knowledge of GERS computer system and its programs not required but is a plus
• A strong work ethic and dependability a must

At Bernie & Phyl's Furniture, we recognize and appreciate all of our team members hard work and dedication. If you view yourself as a professional and are interested in a career in our industry, we are interested in speaking with you. Bernie & Phyl's Furniture is an Equal Opportunity Employer