MedAsst-Patient Serv Spec

POSITION SUMMARY:

This position is essential to supporting both clinical and administrative operations within the practice. The role will assist with occasional front desk duties, including answering phones, scheduling, verifying insurance, and checking patients in and out, while also providing direct clinical support such as rooming patients taking vitals, assisting providers, and completing documentation in Epic.

The candidate must have phlebotomy experience and ne able to perform in-office blood draws, ensuring timely specimen processing and improving patient flow. This additional support is necessary to maintain efficient clinic operations, reduce wait times, enhance provider productivity, and sustain a high level of patient care across both office locations.

The Medical Assistant/PSS - provides both clinical and administrative support to ensure efficient patient care and smooth office operations.

Responsibilities include rooming patients, performing blood draws, assisting providers, answering phones, scheduling, and managing check-in and check-out processes. Strong communication, multitasking, and phlebotomy skills are required.

Position : MedAsst-Patient Serv Spec

Department : BMC Health-Womens Health Allston

Schedule : Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Rooms patients and prepares the patient for the provider visit.

• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

• Obtains required consents, completes required forms as needed for specific visit types.

• Performs office testing as needed. Required to perform controls on certain in-office tests.

• Performs EKGs as ordered.

• Chaperones Providers as required.

• Administers vaccines and medications as ordered by provider following BMC policies.

• Stocks rooms and monitors expiration of supplies in exam rooms.

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

• Schedules patients' appointments and appropriate testing for patients as directed.

• Follows scheduling rules and directs schedules for patient visits in other practices.

• Performs pre-visit planning daily for all upcoming scheduled appointments.

• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

• Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering.

• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent. No prior experience required

PREFERRED EDUCATION AND EXPERIENCE:

• Education from approved medical assistant program.

• One to three years of medical assistant experience

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:

• N/A

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED:

• Certified Medical Assistant Certification.

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Strong customer service skills.

• Excellent communication and interpersonal skills required.

• Must be able to work independently with little supervision.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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