Call Center Representative

Emerson Hospital
Concord, MA

Call Center Representative

Job Ref: 33017
Category: Clerical & Administrative Support
Location:

133 Old Road to Nine Acre Corner, Concord, MA 01742

Department: Service Response Center
Schedule: Per Diem
Shift: Variable Shifts
Hours: 6am-6:30pm, 6am-4:30pm, 7am-3:30pm, 930am-6pm
Pay Range: $18.00 - $22.00 per hour

Job Summary

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.

Minimum Qualifications

  • Education
    • HS Diploma; college degree preferred.
  • Experience
    • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
  • Licensure and/or Certification
    • N/A
  • Skills
    • Working knowledge of the Meditech system.
    • Excellent communication and correspondence skills.
    • Excellent customer service skills.
    • Ability to read, write, and communicate in English.
    • Strong computer skills.
    • Ability to maintain confidential information.
    • Assist with patient meal selection
    • Work with patients on various diets

Posted 2025-11-27

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