Visitor Services Coordinator
Mount Auburn Cemetery is a vibrant cultural landscape that combines the beauty of nature and art with commemoration and remembrance. Founded in 1831, Mount Auburn represents a major turning point in nineteenth-century attitudes about death, burial, and commemoration, and was imitated widely across the United States. As a designed landscape of beauty and inspiration, Mount Auburn continues to serve the public as an active cemetery, important birding site, tourist destination, and beloved community resource. More than 100,000 individuals are remembered here including Harriet Jacobs, Winslow Homer, Isabella Stewart Gardner, Henry Wadsworth Longfellow, and Julia Ward Howe. As a National Historic Landmark, we welcome more than 250,000 visitors a year to our horticultural landscape, accredited arboretum, wildlife oasis, and outdoor museum of commemorative art. Located in Cambridge and Watertown, Massachusetts outside of Boston, Mount Auburn is a green space of 175 acres that provides welcome respite and refuge in an urban environment. POSITION SUMMARY: Role and Responsibilities:
Reporting to the Director of Education & Visitor Services the Visitor Services Coordinator manages the daily operations providing welcome at the front entrance, including coordinating all core visitor amenities and hospitality. The Coordinator manages all gift shop operations including inventory and revenue. The Coordinator manages group tour and public tour finances and coordination. The Coordinator assists in the development of annual goals and budgets that support Mount Auburn’s strategic objectives to welcome and inspire all who visit.
- Provides welcome to all visitors at the Front Entrance
- Coordinates all core visitor amenities and hospitality that deepen the experience for Mount Auburn’s 150,000 annual visitors
- Manages the shift schedule in collaboration with other departments for staff and volunteers at the Info Desk and Gift Shop
- Manages private group tour program. Reviews visitation requests of all groups wishing to visit the Cemetery, secures guides as necessary, and handles all financial transactions associated with visit.
- Manages the Visitor Education Box Office including all telephone and email inquiries
- Manages Gift Shop inventory and revenue both on-site and through the webstore
- Creates annual goals and budgets for visitor services that support Mount Auburn’s strategic initiatives.
- Maintains stock of all interpretive materials including printed brochures, maps, and publications. Facilitates the production of updated materials and the reprinting of depleted printed materials, as necessary.
- A bachelor’s degree or equivalent is required. Interests in social history, natural history and horticulture highly desirable. Must be able to act as an effective representative of the Cemetery and the Friends of Mount Auburn.
- Two years of experience managing adult volunteers preferred.
- Demonstrated ability to work with the public and to coordinate complex tasks. Ability to follow through on assigned tasks and to work independently. Ability to handle financial transactions and manage inventories accurately.
- Demonstrated excellent communication skills, in person, in writing, via telephone or other computer or other electronic media.
- Dependable, punctual, and articulate.
- Demonstrated ability to be flexible and creative as work demands change.
- Must be able to use a computer and telephone and mobile radio equipment. Must be able to drive a car and have a driver's license valid in Massachusetts.
- Must present a good professional image.
- Ability to work at least one weekend day per week.
- The person in this position needs to move and work out-of-doors and within an office environment as well as the Gatehouse areas, Administration Building, Operations Center, Story Chapel and Bigelow Chapel both up and downstairs.
- The person in this position needs to move within all areas of the Cemetery grounds and buildings and drive Cemetery vehicles.
- Frequently moves program materials and supplies using proper safety procedures.
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