Assistant General Manager

Job Description

Job Description

Job Summary:

The Assistant General Manager works directly with the General Manager to ensure the guests overall experience is flawless. Our Assistant General Managers need to be able to handle operations with passion, integrity, and knowledge all while embodying and promoting Love, Energy, and Food. It is expected that the Assistant General Manager assists the kitchen during peak hours or wherever necessary. They will also manage daily operations, Team Member development, and guest engagement.

Essential Duties and Responsibilities:

• Creating an exceptional experience for all guests.

• Maintaining a positive work environment for your team members and guests. • Train team members on company standards and practices.

• Create schedules to ensure necessary coverage in all areas of the space allowing

service to run seamlessly.

• Conduct weekly financials alongside General Manager.

• Understand labor percentages and assist the General Manager in monitoring them.

Knowledge:

• Understanding of kitchen operations and cooking techniques.

• General food service standards and allergen awareness.

• Knowledge of providing guest and personal service standards. This includes guest

needs assessment, meeting company standards for service, and ensuring guest

satisfaction.

• Ability to read and understand financial reports while also teaching team members.

• Basic Google Workplace and Microsoft knowledge.

Craft Food Halls is a purpose driven hospitality group rooted in love, innovation, and community. Founded in 2017, we have grown from a small team in a Lowell cafeteria to a multi location brand serving New England through vibrant, people focused spaces. At Craft Food Halls, we do not just serve food. We create environments that energize, uplift, and inspire. We believe in unlocking potential in our team, our guests, and every space we enter. We live by the philosophy that there is no need to like anyone, you must love everyone. Join a team where your voice matters, your growth is encouraged, and every shift is a new chapter.

Company Description

Craft Food Halls is a purpose driven hospitality group rooted in love, innovation, and community. Founded in 2017, we have grown from a small team in a Lowell cafeteria to a multi location brand serving New England through vibrant, people focused spaces. At Craft Food Halls, we do not just serve food. We create environments that energize, uplift, and inspire. We believe in unlocking potential in our team, our guests, and every space we enter. We live by the philosophy that there is no need to like anyone, you must love everyone. Join a team where your voice matters, your growth is encouraged, and every shift is a new chapter.