Receptionist/Front Desk-General Dentistry & Pediatric Dentistry

Job Description

Job Description

Cape Pediatric & Family Dentistry is a small business in DENTISTRY in Harwich, MA. We are professional, agile, patient-centric and our goal is to be The Best Pediatric & General Dentistry Company on Cape Cod & the Islands (Barnstable, Dukes & Nantucket Counties).

Our work environment includes:

• Modern office setting
• Computer-driven
• High-Tech with Digital and Laser equipement
• Growth opportunities
• On-the-job training in-house and with outside consultants
• Company perks
• Safe work environment: OSHA & HIPPA trained and certified
• Lively atmosphere

Having an engaging, friendly smile is absolutely essential for a front desk role where you are the first face representing the company to visitors and customers. The ability to warmly greet people with a genuine smile can set the tone for their entire experience.

Saying phrases like "My pleasure" conveys excellent customer service and a willingness to go the extra mile to assist. It's a small touch, but one that can leave a positive impression.

While basic computer skills are typically required, being highly computer savvy is also an asset for a modern front desk role, as you may need to navigate various systems and applications.

Listening attentively is key when interacting with anyone coming to the front desk, whether it's understanding their needs, taking messages, or retrieving information for them. Active listening leads to better service.

Flexibility with scheduling is often desired for a receptionist role, as there may be a need to cover evening shifts or adjust based on operational needs.

For those drawn to the hospitality/service industry, there can be a genuine sense of satisfaction when you are able to help someone, solve a problem for them, or just make their day a little better through your attentiveness and care. Even if the person doesn't outwardly express gratitude, knowing you did your best is rewarding.

The ability to remain composed and professional, even when dealing with someone who is frustrated or upset, is an invaluable skill. De-escalating situations with calm service can turn things around.

Overall, a great front desk staff member has a service-oriented mindset - looking forward to the workday as an opportunity to create positive experiences for the company's guests and clients through attentiveness, warmth and helpfulness.

Can you leave your issues from home outside the office & focus on helping people and the business when you are in the office?

A great receptionist needs to be able to separate their personal life from their work duties. Leaving any distractions or negative mindsets at the door allows you to be fully present and focused on providing excellent service to guests/clients and supporting the business needs. Professionalism and poise are key.

The ideal candidate brings an upbeat, positive attitude and energy to the role each day. Simply showing up is not enough - you need to be engaged, enthusiastic and ready to create great experiences. Your positive mindset is contagious and elevates the entire office environment.

For this specific role, efficiency is valued. You will be trained on our streamlined process to schedule new patient appointments over the phone in just 2 minutes by asking only 5 key questions. This demonstrates an ability to work nimbly while still gathering all necessary information from the caller. Proper training will be provided to ensure success.

So if this is who you are, this level of excitement and commitment is you, then by all means PLEASE apply for the job.

However, if this does NOT describe you, your energy and your commitment level, PLEASE DON'T apply and waste your time and ours.

High-Tech Pediatric & General Dentist Practice

Company Description

High-Tech Pediatric & General Dentist Practice