Front Desk Associate

AoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country’s top students through its online school, in-person academies, textbooks, and online learning systems. AoPS Academy offers unique problem solving curriculum at its in-personlocations across the country as well as through thevirtual campus.

As part-time front desk staff at our location in Lexington/Waltham, MA, you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

This is an in-person, part-time position at our Lexingtoncampus. Front Desk hours are weekday afternoons/evenings and weekends during the academic year with Monday through Friday day shifts available during the summer. At this time, we are looking for candidates who may be able to available to cover our 8-hour weekend shifts on BOTH Saturday and Sunday, as well as Wednesdays from 10:30 a.m. to 3:30 p.m.

Job Responsibilities:

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
• Use internal database to generate reports and lists
• Data entry
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Supervise students between classes
• Perform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Participate in occasional outreach/in-reach opportunities
• Other duties as assigned

Required / Preferred Knowledge, Skills, and Abilities:

• Experience confidently interacting with families and students (elementary through high school)
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Ability to work both independently and collaboratively
• Maintain flexibility to effectively solve problems under pressure
• Administrative and/or customer service experience
• Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
• Motivated to learn new technologies
• Maintain customer confidentiality
• Excited about our mission of motivating high-performing students
• Comfortable with basic first aid; training will be provided
• Lift up to 25lbs

Benefits:

• Compensation: $20/hour
• Paid Sick Leave
• 401K retirement plan with company match
• Employee discount on AoPS Academy classes, AoPS Online, and Beast Academy Online yearly subscriptions. Note that discounts for courses and online subscriptions only apply to active employees and children/dependents of the employee.

About AoPS Academy

• AoPS Academy is a year-round educational enrichment program.
• Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies.
• AoPS Academy is a program of Art of Problem Solving, a global leader in K–12 advanced education. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning.
• We have opened 20+ academies across the nation since 2016 and are still growing!

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.