Care Advisor - Remote Patient Monitoring

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The Care Advisor delivers 24/7/365 real-time support and patient-focused care for wirelessly enabled monitoring devices for diabetes, hypertension, and heart failure, using internal tools to diagnose and troubleshoot technical issues and provide expert answers to service-related queries.

Your Role

• Provide real time response and support for wirelessly enabled monitoring devices on a 24/7/365 rotating basis.
• Assist new patients with service activation and providing education.
• Provide patient focused support for all service and monitor related issues or questions via phone/email/text following the outlined internal processes.
• Foster and develop a positive relationship with the members enrolled in the program.
• Ensure quality assurance of readings and reports that will be delivered to physicians in conjunction with leadership.

The position hours we are hiring for are Friday-Sunday nights 8pm CT-830am ET.

You're The Right Fit If

• You’ve acquired 2+ years of experience in diabetes care, maternal health and/or cardiac care.
• Your skills include proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); you are comfortable using telephone and computer to perform job responsibilities. Bilingual Spanish/English (preferred).
• You have an active LPN or LVN license (preferably in a compact state) and a Certificate Program, Associate Degree, or Bachelor’s Degree
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Work flexible hours as needed based on business needs (i.e. other shifts; weekends, on-call; mandatory extra hours dependent on workload).
• You thrive in a high-volume, fast paced, and dynamic call center environment and are patient and empathetic when providing support to patients. 

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $31.17 to $49.88, plus overtime eligible and 2nd/3rd shift pay differential.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $32.81 to $52.50, plus overtime eligible and 2nd/3rd shift pay differential.

The pay range for this position in AK, DE, MD, NY, RI, or WA is $34.45 to $55.13, plus overtime eligible and 2nd/3rd shift pay differential.

The pay range for this position in CA, CT, DC, MA, or NJ is $36.75 to $58.80, plus overtime eligible and 2nd/3rd shift pay differential.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

If you have questions about this posting, please contact [email protected]