Telecommunication Analyst I

Position Summary

The selected applicant for this position executes assignments for the installation, operation, maintenance and repair of the voice, data, video, and software related to all MassDOT communication, electronic and Intelligent Traffic System (“ITS”) including, but not limited to: two-way radio, fiber optic, telephone private branch exchange, programmable controllers, tunnel ventilation, carbon monoxide and hydrocarbon gas monitoring, local field controllers, remote terminal units, overhead and portable variable message signs, emergency telephone, automatic gates, highway advisory radio traffic and security video, security access control, integrated project control system, real-time traffic monitoring and ancillary electronic equipment. Work with all MassDOT departments and agencies: electrical, maintenance, State Police, toll, administration, RMV, MBTA, EMS, BFD, BPD, DCR, and various other personnel, to insure continuous operation of all equipment. Responsible for providing technical support for all systems and equipment. Required to professionally interface with all departments involved in engineering, operation, and maintenance.

Duties and Responsibilities

• Maintain, troubleshoot, and repair all MassDOT communication and electronic systems on a 24/7/365 basis to ensure continuous operation of life safety equipment.

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  Provide On-Call service based on a rotating seniority schedule and calls from the Communication Supervisor or Eng in charge.

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  Perform corrective and preventive maintenance on various life safety systems.

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  Ability to work from a ladder, platform lift truck, or bucket truck. Perform duties inside facility buildings, outside areas along roadways work zone areas as required.

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  Install voice, data, and video infrastructure for all MassDOT facilities: Highway Operations Centers, Registry of Motor Vehicles, State Transportation Building, District Headquarters, drawbridges, maintenance depots, State Police barracks, ventilation buildings, etc.

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  Install new equipment for various systems, radio, fiber optic, telephone, etc.

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  Install and maintain radios in all MassDOT and State Police vehicles and facilities.

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  Support Communications Engineers in installing and upgrading systems.

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  Perform routine and emergency system evaluation and testing.

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  Learn unique software packages associated with each piece of equipment.

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  Comply with all policies, practices, and safety procedures. Perform other related duties as required.

This position is third shift, Sunday through Friday, 11:00PM – 7:00AM. Shifts are bid every October, or due to special circumstances, and shift changes are determined by seniority.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Qualifications

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have at least (A) three years of full-time or equivalent part-time, technical professional or administrative experience in the field of telecommunications including telephone, telegraph and/or teletype work, or in the regulation of the telecommunications industry, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions

I. An Associate's degree with a major in electrical engineering technology or electronic technology may be substituted for a maximum of one year of the required experience.*

II. A Bachelor's or higher degree with a major in electrical engineering or electronic engineering may be substituted for a maximum of two years of the required experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Special Requirements: Possession of a current and valid Massachusetts Class D Motor Vehicle Operator's License.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at [email protected].
• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
• For disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Lucy Bayard, at 857-274-1935.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Telecommunication Analyst I

Primary Location : United States-Massachusetts-Boston-2 FID Kennedy Ave

Job : Information Systems and Technology

Agency : Massachusetts Department of Transportation

Schedule : Full-time

Shift : Night

Job Posting : Jan 16, 2026, 10:42:08 AM

Number of Openings : 2

Salary : 69,599.61 - 101,616.57 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Derrick Mann - 8573688541

Bargaining Unit : DOT

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No