HR Operations II

Job Title: HR Operations II Pay: $36.53/hr. Location: Andover, MA Zip code: 01810 Shift: 9-80 A|1st Shift|08:30 AM|N Start Date: Immediate Contract: 2+ Months Tags: #HROperationsjob; #Andoverjobs; We provide a competitive pay and benefits package. This position is offering a pay range of $35 - $36.53. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. In this role: You will play a key role in supporting Client"s employee experience as part of the HR Solution Center team. We are seeking a detail oriented HR Specialist focused on Tier 1 support across HRIS, learning management systems, and day to day HR ticket resolution. This role is responsible for managing high volume frontline inquiries in Zendesk, including basic HR questions and transactional tasks such as life event documentation, timecard inquiries, unemployment claims, and other routine employee requests. Success in this role requires strong process knowledge, excellent organizational skills, and the ability to handle sensitive information with discretion. Primary duties include:

• Providing responsive, client focused Tier 1 support across HR systems, learning/training platforms, and general HR inquiries.
• Serving as the primary contact for Tier 1 HRIS questions and basic navigation or troubleshooting support.
• Managing and resolving HR tickets within established SLAs, ensuring accuracy and a positive employee experience.
• Supporting HR operations throughout the full employee lifecycle, from onboarding through offboarding.
• Processing employee status changes, transfers, promotions, and other routine transactions accurately and on time.
• Auditing data entered into HR systems to maintain compliance, consistency, and data integrity.
• Addressing employee questions related to HR policies, procedures, and programs in a clear and helpful manner.
• Collaborating with HR, Talent, and cross functional teams to streamline and enhance HR support processes.
• Process data imports and maintain table data within systems such as ADP and Zendesk.
• Configure, enhance, or modify the Zendesk ticketing system in a Zendesk Admin capacity.
• Participating in special projects, process improvements, and other duties as assigned.
• Performing all other duties as required.

Required Qualifications:

• GED, high school diploma
• Typically requires 3-5 years of relevant experience
• Experience with HRIS systems (ADP strongly preferred)
• Experience in an HR helpdesk or shared services environment (Zendesk experience strongly preferred)
• Ability to support employees across multiple channels (phone, email, Microsoft Teams, etc.)
• Proficiency with Microsoft Office Suite
• High attention to detail, with strong accuracy in transactional work and ticket handling

Preferred Qualifications:

• Prior HR experience
• Ability to collaborate effectively across teams and functions
• Strong communication skills and customer service orientation
• Demonstrated ability to work independently in a fast paced, deadline driven environment
• Ability to manage multiple priorities while maintaining accuracy
• Knowledge of HR practices, policies, and systems in a multi state environment

This is a hybrid role and requires on site presence 3-5 days per week. The position is based in Andover, MA or Huntsville, AL. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.'