Accounts Receivable & Inpatient Financial Coordinator

🚨 Massachusetts Veterinary Referral Hospital ( Mass Vet) is Hiring an Accounts Receivable & Inpatient Financial Coordinator 🚨

• Monday–Friday, 8:00 am-4:00 pm

Compensation

• $22–$28 per hour, commensurate with education and experience.

Role Summary
This role handles the hospital’s Accounts Receivable work and supports inpatient financial coordination. Responsibilities include daily AR follow-up, payment processing, reporting, and invoice review. The role works closely with clients, insurance partners, medical teams, and front desk staff to support clear communication and financial transparency. It is intended to carry the full day-to-day AR workload, with leadership support involved only when escalation is needed.

• Run daily AR reports and independently follow up on unpaid or partially paid balances.
• Manage unapplied payments and credits through resolution.
• Send 30/60/90-day balance letters.
• Conduct balance-due phone calls and texts with clients.
• Track, review, and manage Trupanion claims and payments on a daily basis.
• Investigate and resolve weekly Trupanion discrepancies and issue lists.
• File and manage Trupanion appeals.
• Serve as the primary contact for Trupanion communication and ongoing workflow improvements.
• Process refund check submissions and track through completion.
• Manage collections processes, including TSI invoicing, chargebacks, disputes, and returned checks.
• Manage NRB-related financial follow-up.
• Manage employee financials, including statements, balances over 90 days, and payroll deductions.
• Submit regular AR totals and summaries to leadership, including client, employee, and credit balances.
• Serve as the primary point of contact for routine corporate finance requests, corrections, and reporting.
• Complete end-of-month financial processes, including finance boxes, promissory note folders, and CareCredit/Scratchpay/Wells Fargo reports.
• Complete new routine financial-related tasks or requests from corporate finance as assigned.

• Monitor inpatient balances and proactively alert teams when follow-up is needed.
• Oversee financial-related items within the callback system and resolve or escalate appropriately.
• Provide daily and weekly reporting on inpatient invoicing trends, risks, and improvement opportunities.
• Charge Capture Verification (phased in): Review inpatient invoices prior to discharge to confirm accuracy and completeness. Identify underbilling or overbilling, correct when appropriate, and escalate discrepancies when needed.

• Provide financial process training for new Client Care hires.
• Participate in process improvement discussions related to billing accuracy, AR efficiency, and financial communication.

• Bachelor’s degree preferred; equivalent professional experience will be considered.
• Prior clinical, veterinary, or healthcare administration experience required.
• Ability to work prolonged hours on a computer and phone.

• Strong ability to manage a full workload independently and prioritize competing deadlines.
• High attention to detail and accuracy with financial data.
• Comfortable reviewing complex invoices and identifying discrepancies.
• Clear, professional written and verbal communication skills.
• Proficient in Microsoft Outlook, Teams, Word, and Excel.
• Calm and steady in difficult conversations

• Mass Vet is a Level 1 Emergency & Critical Care Hospital—VECCS-certified—and spans 42,000 sq ft with state-of-the-art technology, including MRI, CT, and advanced surgical suites.

• We Believe in Your Success & invest in YOU with ongoing CE, VTS support, and access to RACE-approved courses through Ethos + VetBloom. Our goal is to ensure you feel supported every step of the way in an inclusive, collaborative environment where your voice matters and your well-being comes first.

• Professional Development & Certification Support
  • CE Allowance + Access to VetBloom for RACE-approved courses
  • RECOVER Training
  • 16-Week VTNE Study Group Program + One-time VTNE Reimbursement
  • License application/renewal reimbursement for CVTs
  • VTS financial support and onsite mentorship
  • Partnership with veterinary technology programs, including scholarship opportunities
• Work-Life Balance & Wellness
  • Vacation = 3 weeks per year (increases with tenure at Ethos!)
  • Sick Time = 1 week per year
  • Holiday pay = DOUBLE TIME
  • Medical, Dental, and Vision Insurance
  • Short- and Long-Term Disability
  • Life Insurance
  • 401(k) with discretionary match
• Additional Perks
  • Uniform Allowance
  • Employee Pet Discount

Woburn, MA

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.