Solutions Architect-Data Cloud

Are you a people person who enjoys helping others? We're looking for a Remote Customer Service Representative to be the first point of contact for our customers, providing top-notch support and ensuring a great experience. This fully remote role offers flexible hours and a collaborative, supportive work environment—so you can thrive from anywhere in the U.S.!

### What You'll Do:
- Engage with customers via phone, email, and live chat, addressing inquiries and resolving issues with professionalism and care.
- Provide information about products and services, assist with orders, and process returns when needed.
- Accurately document customer interactions and escalate concerns to the appropriate teams when necessary.
- Develop a strong understanding of our products and services to recommend solutions and assist with transactions.
- Ensure customer satisfaction by delivering friendly, effective, and timely support.

### What We're Looking For:
Must-Haves:
- High school diploma or equivalent.
- Previous experience in customer service or client support.
- Strong communication skills, including active listening and problem-solving.
- Comfort handling customer interactions via phone, email, and chat.
- Familiarity with CRM systems and general customer service best practices.

Nice-to-Haves:
- Experience working remotely.
- Proficiency in an additional language.
- Familiarity with CRM platforms like Zendesk or Salesforce.

### What We Offer:
- Competitive salary: $40,000 - $60,000 per year (based on experience).
- Comprehensive benefits package, including health insurance and a 401(k) plan.
- Flexible work arrangements to support work-life balance.
- Growth opportunities with ongoing training and professional development.

If you're passionate about delivering exceptional customer experiences and want to work in a flexible, remote-friendly environment, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year