Community Health Worker - Full Time

Job Description

Job Description

Community Health Worker C3 - Full time

Summary:

Community Health Workers will join our team of nurses, social workers, care coordinators, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families living with complex and/ or chronic medical and behavioral conditions. You will connect with your enrollees in person, on the phone, and in the FQHC - essentially however and wherever the enrollee needs your assistance to improve their health, better understand their illness and coordinate their care. Must be prepared to work from FQHC, home office, or within enrollee’s homes.

As a Community Health Worker, you will be an integral part of the Care Team, focused on providing an integrated approach to enrollee support, management, and access to community resources. You will be responsible for helping enrollees and their families navigate and access community services and resources and adopt healthy behaviors by conducting the key functions listed in the duties and responsibilities.

Qualifications:

• High School diploma or GED
• Graduate of MA Board approved CHW Education Training Program or willingness to complete such program within 12 months of starting in the position
• Ability to work with and relate to individuals and families from diverse backgrounds and experiences
• Strong knowledge of local community, social service, and cultural resources
• Strong organizational, interpersonal, attention to detail, time management, multi-tasking, and problem solving skills
• History of good attendance and positive work attitude
• Excellent communication skills and ability to set personal boundaries
• Ability to establish positive and supportive relationships with and among patients and colleagues
• Ability to work independently and collaborate with a team
• Ability to motivate others and thrive in a fast paced environment
• Willingness to openly address and acknowledge issues of addiction, substance use and mental illness
• Ability to develop, adapt, and execute outreach plans
• Excellent English written and verbal skills
• Computer literacy and ability to document appropriately in electronic health record
• Must have a valid driver’s license and transportation
• Bilingual and multilingual candidates encouraged to apply

Desired Qualifications:

• Bachelor’s degree in health sciences, social work, sociology, human services or related field

Experience and Training:

• Three or more years experience as a community health worker or case manager in a community health setting; and/or related experience in health/human services, social services or advocacy.
• Experience in outreach within mental health, community-based treatments or medical comorbidity.
• Ability to openly address and acknowledge issues of addiction, substance use and mental illness.
• Training and or certification as a community health worker. Community health worker should obtain certification within one year of Massachusetts' Department of Health certification approval and or within six months of hire, whichever comes first.
• Experience providing health education and knowledge of health promotion/wellness preferred.

Duties and Responsibilities:

1. Work with the patient and interdisciplinary care team to identify, develop and implement a cultural competent and patient directed/centered individualized treatment/care plan.
2. Assist patient to follow treatment recommendations of the interdisciplinary team, practice healthy behaviors and access necessary social, medical, behavioral support services and programs.
3. Conduct outreach and engagement activities that support patient continuity of care, including re-engaging patients in care if they miss appointments and/or do not follow up on treatment.
4. Conduct an initial and periodic needs assessments, including assessing barriers and assets (e.g. transportation, community bariers, social supports); patient and family or caregiver preferences; language, literacy and cultural preferences.
5. Promote patient treatment adherence through assessing patient readiness to make changes, assisting patient in making changes in daily routines, identifying barriers and assisting patients with developing strategies to address barriers.